Month: January 2021

Importance of a Cohesive Automation Platform for Enterprises

Robotic Process Automation touted as a game-changer is here to stay. Over the last few years, there has been much buzz around RPA and the significant benefits it helps enterprises achieve.

Despite the COVID-19 pandemic, Gartner predicts that 90% of large organizations globally will have adopted RPA in some form by 2022 and that the RPA market is still expected to grow at double-digit rates through 2024.1

Having gained the spotlight by automating redundant and monotonous tasks, RPA has sure come a long way. In today’s constantly evolving industry landscape with flickering customer behavior, RPA product vendors need to deliver more than just traditional automation. They need to move beyond mere automation capabilities, driving transformation in unpredictable ways.

Undeniably, RPA enables enterprises to automate processes, thus enhancing the employee experience, optimizing costs, and saving time. As the digital revolution takes shape, below are a few questions that are part of a broader discussion related to automation capabilities.

Is this all that automation has to offer?

How can automation make a real difference enterprise-wide?

How can businesses overcome roadblocks while traversing the automation journey?

EdgeVerve’s vision of Automation Singularity & Hyperautomation

Hyperautomation tops Gartner’s list of the technology trends for 2020. Hyperautomation deals with the application of advanced technologies, including AI and ML, to increasingly automate processes and augment humans.2

“Automation Singularity serves as a beacon for enterprises to conceive, design, structure, and deliver products and services. Automation Singularity is a phenomenon where automation coupled with complementary technologies will deliver unprecedented value touching every process, every employee, and every system in the enterprise.”

We believe that unifying the human-digital twin powers the digital enterprise of the future. It combines the efficiency and accuracy of a digital worker with the human worker’s empathy and creativity to support decision-making and help automate processes. It is a journey that comprises three stages — Deterministic Automation, Intelligent Automation, and Human-empowered Automation.

AssistEdge — A cohesive automation platform with the right amount of everything

Our model of the enterprise road to Automation Singularity features three key disciplines — Discover, Automate, and Orchestrate — that ensures maximum effectiveness at every stage of automation maturity. We drive this model through AssistEdge, our cohesive automation platform, with advanced AI capabilities offering a comprehensive suite of products across Process Discovery, RPA, Marketplace, and Orchestration.

  • ‘Discover’ is more of a business process-led activity, driving process redesign across customer journeys and identifying process automation opportunities.
  • ‘Automate’ is about identifying and implementing the right technologies to drive automation and will eventually touch every employee-process-system.
  • ‘Orchestrate’ focuses primarily on engaging human-digital twins to deliver work optimally, and also handles multi-vendor bot management across a dynamic set of IT infrastructure.

AssistEdge is currently the only player in the market that provides all of the capabilities that comprise a cohesive automation platform under a single roof.

AssistEdge delivers customer-driven experiences and can do the right amount of everything, ushering in the new digital era.

Let’s dive deeper into the features of AssistEdge and its role in helping enterprises traverse the automation journey.

  • Process Discovery: Though automation delivers new opportunities, one of the challenges organizations face is identifying the ideal process candidate. Process Discovery tools help with just that, playing a pivotal role in enterprise transformation and operational excellence.
    • Process Discovery leverages user keystrokes and sophisticated neural network algorithms to capture task-level data
    • The data and information captured are represented with the help of an insightful business map
    • Using business maps, insights, and recommendations from Process Discovery, automation and process improvement opportunities are identified3
  • Unattended Automation: As you’re aware, RPA bots can work in both types — attended and unattended. Unattended automation helps bots execute tasks, run automated processes, and interact with applications without human intervention based on events such as an invoice coming in an email or a new ticket being raised on Service Now.
  • Attended Automation: Targeted at back-office and front office teams that require human intervention, RPA bots can run specific automations on-demand at a click of a button.
  • Cognitive Services: Cognitive services enable digital workers to read and extract the data from unstructured sources such as documents, images, emails, etc. The digital workers leverage the native OCR and vision capabilities of an RPA vendor or connect with other leading cognitive engines such as Abbyy, Google, or Microsoft Azure to enable these capabilities.
  • Decision Workbench: How can organizations enable smooth handover and collaboration between bots and human workers? Decision Workbench allows digital workers to collaborate with domain experts to support decision-making and to ensure negligible exceptions.
  • Contextual Intelligence: Contextual Intelligence allows digital workers to use a variety of business rules and Machine Learning algorithms to make intelligent predictions and perform classification decisions and clustering.
  • Bot Marketplace: The bot marketplace provides pre-automated processes that can be plugged and played in any environment. It also offers various skills, from process skills that help manage the end-to-end business with customer-specific configurations to predictive skills that provide an algorithmic decision with historical data training.
  • Orchestrate: How can RPA delivered value to the IT universe? Orchestrate as an offering aims to govern or synchronize the digital workforce and IT universe to ensure the highest standards of bot reliability, bot utilization, and unified bot governance.
  • Cloud RPA: Cloud RPA empowers the enterprise to focus on automating and running processes on the cloud, enabling enterprises to scale operations rapidly as per the business needs.
  • Analytics Dashboard: Analytics Framework empowers the enterprises to capture business-relevant data for creating dashboards around historic information, forecasts & business impacts.

The future — Hyperautomation

Due to the profound economic shift caused by the COVID-19 pandemic, organizations across verticals are moving beyond RPA, leveraging human augmentation to change the way we live and work.

Hyperautomation is a stepping stone in the next phase of digital transformation, which organizations intend to incorporate into their business models. Hyperautomation combines breakthrough technologies, including Robotic Process Automation, Artificial Intelligence, Machine Learning, Process Mining, Natural Language Processing, and Optical Character Recognition, enabling end-to-end automation and augmenting business processes down the road.

In order to thrive in today’s competitive landscape, hyperautomation is the key ingredient that enables organizations to succeed in the new digital age. And this requires businesses to embark on their automation journey with a cohesive and scalable automation platform.

Kick-start your automation journey today! Get in touch with our experts to discuss your needs.

References:

https://www.edgeverve.com/blogs/evolving-future-enterprise-hyperautomation/

https://www.edgeverve.com/assistedge/cohesive-automation-platform-amount-everything/

https://www.edgeverve.com/assistedge/intelligent-automation-annual-report/