Reimagine Growth With A Platform-Centric Digital Strategy: A Spotlight On Telecommunications Services
A Forrester Consulting Thought Leadership Paper Commissioned By EdgeVerve, February 2024
Customer demands for efficient, high-quality service compels the telecoms industry to digitise and automate quickly. Companies test new digital approaches to improve resilience, customer experience, and competitiveness. Nevertheless, despite substantial investments they are met with challenges including internal resistance and talent shortages. In August 2023, EdgeVerve commissioned Forrester Consulting to assess the effectiveness of digital initiatives and the adoption of platform-based strategies for profitability and growth among telcos.
The connection to your business goals has to be clear. Whether that is deciding that the vision for digital transformation this year is about improving CX or rising cost optimizations … making sure the value chain is also alongside the customer experience is crucial.
Thank you for your interest!
Your download is ready.
Please click here to manually initiate the download.
The study touches on:
Assessing the effectiveness of digital transformation initiatives in the telco industry
Highlighting challenges in driving successful digital transformation, including internal resistance and talent shortages
Emphasizing the importance of AI-driven digital transformation and connectivity between human and AI capabilities
Advocating for a platform-based strategy to unleash the potential of the workforce
Thank you for your interest!
Your download is ready.
Please click here to manually initiate the download.