Digital Transformation Reset

Volume 15, September 2024

Digital transformation efforts have intensified over the past decade, yet 80% of organizations report unmet expectations. Fragmented systems, siloed data, and outdated processes stifle innovation, agility, and ROI. Digital success requires moving beyond superficial enhancements to focusing on reimagining core processes, total experiences, and touchless operations.

The fact is that the traditional approach to digitizing operations is no longer relevant in an AI first era; especially with the advent of Generative AI (Gen AI). What’s needed is a fundamental reset—a rewiring of the digital landscape with artificial intelligence (AI) at its core. But that doesn’t have to mean for rip and replace of existing digital core—be it legacy systems or modern cloud technologies – that you have made significant investments in. We think of rewiring in terms of a platform-centric, augmentation strategy that enhances your digital core with a ‘digital edge.’ A platform approach allows the layering of advanced capabilities on top of existing infrastructure to bridge data and process siloes effectively. It not only delivers better ROI on new investments but also helps recover value from past investments in digital core systems.

In this edition of our magazine, we explore how companies across industries are leveraging a platform centric approach to reimagine their digital transformation journeys, scale Gen AI across the enterprise, and amplify business outcomes.