What can banks expect from Finacle?

At the heart of our mission of inspiring better banking are five promises –

• To deliver solutions built on Better Technology, so that banks can unlock new possibilities and enrich the financial lives of their customers
• To help banks Engage Better with their customers, employees, and partners so that they can drive purposeful growth
• To empower banks to Innovate Better, to create new value, and be more competitive
• To unlock ways to Operate Better, so that banks can reduce costs and be more sustainable
• To help banks Transform Better so that they can stay relevant to evolving market dynamics

Engage Better

to drive growth

Finacle help banks engage better with their customers, employees, and partners. We do this by helping banks design and deliver truly personalized products and services. Built on a unique engagement hub, our suite helps banks onboard, sell, service, and converse better with customers. In fact, banks running on Finacle have realized an average 19% improvement in their NPS scores.

Onboard better

• Mobile first omnichannel journeys
• OCR based document capture
• Biometrics and liveliness test for safe and secure access

Converse better

• Enterprise customer data platform
• Personalized insights – descriptive, diagnostic, predictive

Service better

• Full suite of services on traditional, modern and emerging channels for every type of user – end customer, bank staff and trusted third parties

Sell better

• Effective customer segmentation
• Personalized campaigns

Operate Better

to reduce costs

In a hyper-competitive world, Finacle helps banks to reduce costs and be more sustainable. Finacle enables straight-through processing, driven by rules and APIs, and supported by an in-house RPA platform. It helps banks automate workflows across applications seamlessly, saving precious effort, time and money. Our blockchain-powered solutions open up new levels of efficiencies by automating inter-organization processes. An assessment of the top 1000 banks globally confirms that institutions powered by Finacle enjoy a 4.2% point lower cost-to-income ratio over their peers

Smart processes

• Customer first, APIs and ecosystem first, insights first, and automation first propositions
• Customer-centric journeys with focus on digital self-service

Augmented workforce

• Blended workforce propositions with RPA bot factory, embedded insights and context switching between humans and machine
• Multiple co-innovation platforms for collaborative growth

Technology advantage

• Multi-entity, Multi-CCY capabilities to operate regional and global hubs
• Continuous evolution with DevSecOps enablement

Better Inspires Better

The industry-leading performance of our clients reflects our promise of inspiring better. An assessment of the top 1000 banks globally revealed that institutions powered by Finacle enjoy –

• 33 % higher returns on assets than others, with average returns on assets at 1.2% and top-performing client at 4.7%
• 19 % higher returns on capital than others, with average returns on capital at 15.6% and top-performing client at 33%
• 3.9 % points lesser cost-to-income ratio than others, with the average ratio at 47.2% and top-performing client at 16%

Sources –

1. Independent client value assessment, 2020

2. Assessment of the top 1000 banks in the world by The Banker, 2020