Smarter Processes Hold the Secret to Bank Profitability

Digital challengers are resetting the operational efficiency norms in banking. The key to driving down cost-to-income ratio lies in optimizing business processes, reducing cost overheads and baking customer-centric design into banking operations. Winning banks are stepping-up their AI and automation game and rethinking processes for the next-gen.

An assessment of the top 1000 global banks confirms that institutions powered by Finacle have a 3.9 percentage point lower cost-to-income ratio than their peers.

Scale Process Digitization and
Automation with Finacle

Streamline your operations with Finacle Digital Banking Platform. Driving real-time straight-through processing, our platform automates workflows using rules, APIs, events, and integrated RPA and AI enablers. Our flow builder ensures automation through service composition and API/events orchestration. Our in-house RPA (AssistEdge) and AI platforms enable true process automation, while blockchain-powered capabilities elevate efficiency in inter organizational processes. Our API-first, event-driven approach gives you enhanced agility, efficiency, and adaptability.

Customer Success Stories

  • RPA at Nations Trust Bank delivered as much as 90% reduction in operational costs in select processes.
  • With Finacle, Discover Financial Services improved quality of customer service with most common customer requests requiring 40% fewer clicks.
  • Finacle Trade Connect – a blockchain-based network of 18 banks, enabled reduction in letter of Credit processing cycle time by 75%.

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Company Overview

CWG, a pan-African IT solutions firm, specializes in a broad spectrum of IT services, including communication and integration, infrastructure, managed support, cloud solutions, and software.

As a leading provider of IT services across Africa, CWG has established a strong partnership network that connects businesses, enterprises, governments, customers, and consumers. They utilize value-added services to drive operational efficiency and enhance performance in their respective endeavors.

Service Offerings

From software innovations to robust infrastructure and expert consulting services, CWG is committed to optimizing operations and elevating customer experiences.

Software Implementation:

  • Core banking systems
  • Payment platforms
  • Fraud management tools

Infrastructure Offerings:

  • Data centers
  • Colocation services
  • Cloud services

Training and Consulting Services:

  • Technology training
  • Best practices guidance
  • Project and initiative consulting

Finacle Delivery Capabilities

  • End-to-end Installation of Finacle Applications
  • Implementation and upgradation projects related to Finacle Program Management, Customization, Business Process Definition, Detailed Requirement Definition
  • Robust testing capabilities along with managed services
  • Resource augmentation and services for Go-Live Support, Training, and Post Implementation Support
  • 100% track record of successful Finacle implementation in West Africa
  • Over 90 highly skilled service support representatives