Preventive Maintenance

Watch how you can minimize system disruptions that may cause financial losses and hurt your
reputation by using the managed preventive maintenance services of Finacle Assure.

Support Offerings

Our support offerings are meticulously designed to shield your bank from critical incidents.
If you are searching for troubleshooting help and resolutions, we have it all here.

Finacle Premium Support
Get a dedicated support analyst by your side to cushion the impact of critical incidents. Stop disruptions from eclipsing the business prospects of your bank by availing responsive support, remote connectivity and Annual Wellness Check.
Finacle Assure
Construct an impregnable layer of security around your bank with the best of Preventive Maintenance and Analytics services. Opt for Finacle Assure to make IT incidents, outages, and downtimes a thing of the past.

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Level 2 Support (L2)
Alleviate the concerns of your bank’s Finacle customers with troubleshooting options of Finacle L2 support. Reap the benefits of an extensive problem analysis conducted to dig out the root cause of issues.
Collaborative Support
Present your issues, knowledge and thoughts related to Finacle to a bigger audience – the Finacle Community. Support is always round the corner here coming in from partners and other banks. Discuss, share, interact and reap the best out of the community.

Support Testimonial

Sainbileg Mandakj, Director of Systems Department, Golomt Bank, talks about the value brought about by Finacle Support. Onsight support - both functional and technical - enabled the bank to go live quicker.

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Key Benefits

  • Expert technical help to solve complex issues

  • Patch information and hot fixes

  • Easy logging, tracking and trouble

  • Comprehensive support delivered through multiple channels

  • 24 x 7 support extended by global and regional helpdesks