DELIVER ENGAGING
CUSTOMER EXPERIENCES

The Finacle Digital Engagement Suite is an advanced omnichannel solution that helps banks – onboard, sell, service and engage – retail, small business and corporate customers. The suite offers a broad range of traditional, modern and emerging channel experiences to every type of user – end customer, bank staff, external partner and trusted third party.

The core promise of the Finacle Digital Engagement Suite is to enable banks to drive deeper customer engagements, openness and agility for innovation-led growth, and digital operational excellence. This is made possible by a unified engagement hub, a broad suite of digital experiences, industry leading architecture, a robust ecosystem and experiences that are transformed from end-to-end.

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UNIFIED ENGAGEMENT HUB

POWERING CONTEXTUAL AND
PERSONALIZED INTERACTIONS

• An enterprise-class system of engagement that powers insights-driven personalized customer experiences across channels, applications and devices
• Works seamlessly with all back-end applications such as core banking and payments, as well as channel applications such as mobile banking, branch solutions, and chat bots
• Offers extensive capabilities to design customer-centric processes leading to consistent cross-channel journeys

“With Infosys Finacle, we now have a strong digital suite that enables the bank to drive growth while providing an exceptional banking experience to our growing retail, SME, institutional and corporate customers” – Kennedy Uzoka, Group Managing Director, UBA Group.

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END-TO-END DIGITAL EXPERIENCE TRANSFORMATION

ASSURING AGILE, RISK MITIGATED OUTCOMES AND SUCCESS

• Craft tailored customer journeys using solution configuration and customer experience best practices
• Progressively transform across customer touch points with Agile delivery approach
• Accelerate your transformation journey with flexible cloud offering

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ADVANCED ARCHITECTURE

FUTURE PROOF YOUR INVESTMENTS

• Componentized, micro-services based architecture
• Cloud native suite available on leading cloud platforms such as AWS and Azure
• Extensive RESTful APIs to enable co-innovation with the external ecosystem
• Proven scalability and performance in both simulated and live client environments
• Decoupled UI interaction architecture to power persona-based interfaces
• Technology platform agnostic suite – runs on all major stacks
• Multi-entity, multi-currency, multi-lingual, multi-time zone capabilities to power multi-national operations

“EdgeVerve stands out with a rich application architecture and delivery options… In addition to a host of rich functional, technology, and architecture enhancements, the solution’s well-defined roadmap also features many differentiators, such as hyperscalable APIs and machine learning and deep learning for security purposes… The solutions offer very broad and rich retail, business, and corporate banking capabilities… solution’s application architecture is well defined, offers banks a variety of delivery options in the cloud, and continues to stand out for its preventive maintenance service… EdgeVerve is a strong fit for banks that seek an advanced solution without any significant gaps and a product roadmap promising a similarly advanced solution in the future…” – Jost Hoppermann, VP and Principal Analyst – Referring to Finacle Digital Engagement Suite in The Forrester Wave™: Digital Banking Engagement Platforms, Q3 2021 report

OPENNESS AND AGILITY FOR INNOVATION LED GROWTH

WIN, SERVE, ENGAGE AND RETAIN CUSTOMERS WITH IMPROVED AND NEW CUSTOMER VALUE

• Unified digital engagement hub to accelerate innovation and time-to-market with new digital offerings
• Extensive parameterization enables services and interaction design to suit diverse business requirements
• Engage and innovate with external ecosystem by offering a large suite of open APIs

DEEPER CUSTOMER ENGAGEMENTS

POWERED BY CUSTOMER LED ENGAGEMENT ARCHITECTURE

• Anticipate customers’ needs and offer actionable insights with the unique engagement engine
• Elevate customer experience through personalized content and delivery
• Advance financial well-being through educational nudges
• Enhance cross-sell and up-sell success through contextual propositions

“Using Finacle solutions, Santander will provide our corporate customers a single point of access to better manage their global commercial cash ow conveniently and securely. It represents a significant part of GTB UK’s channel strategy, helping to prepare the bank for its shift towards serving digital enabled corporate clients” – Bart Timmermans, Head of Global Transaction Banking (GTB), Santander UK.

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DIGITAL OPERATIONAL EXCELLENCE

REDEFINING OPERATIONAL INDEXES FOR THE DIGITAL WORLD

• Optimize cross channel interactions by digitizing, automating, and streamlining processes
• Adopt technology harmonization with a full digital suite of experiences, thus lower total cost of ownership and ongoing cost of maintenance
• Service various customer segments such as retail, wealth, SME and corporate customers with the unified enterprise-class suite
• Leverage multi-dimensional capabilities to create global or regional digital hubs

“We are a progressive bank with the interest of our customers at the heart of everything we do. Transforming to effectively serve, continuously delight and digitally engage the smart consumer of today is a key strategic priority for the bank. In Finacle, we saw the promise of an agile digital engagement solution that could help us make banking easy, secure and intuitive for our customers” – Somnath Menon, Group Chief Operating Officer, Al Ahli Bank of Kuwait.

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