The Finacle Digital Engagement Hub is an enterprise-class system of engagement that powers insights-driven personalized customer experiences across channels, applications and devices. The hub works seamlessly with all back-end applications such as core banking, trade finance, and payments – as well as – channel applications such as mobile banking, branch solutions, and chat bots.
It offers extensive capabilities to design customer-centric processes leading to consistent cross-channel journeys. An extensive set of APIs enable delivery of personalized experiences on various channel applications. Working seamlessly with both Finacle and non-Finacle applications, the hub allows banks complete flexibility in designing IT strategy
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