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> Finacle Solutions > Finacle Customer Assist Solution

Finacle Customer Assist Solution

The Finacle Customer Assist Solution helps in optimizing branch transactions to reduce the cost of servicing customers at branches and enabling branch staff to focus on relationship building and sales.

The solution can guide and assist customers to perform transactions and seek information in a completely self-service mode. The solution supports paperless banking with electronic methods of authentication thereby, enabling banks to redesign branches with a new age digital experience.

Key features

Redefine the new age branch banking experience

Intuitive self-servicing

Transform branch banking from assisted mode to an intuitive self-servicing model

Faster onboarding and account opening

Enable seamless customer on-boarding and account opening without the need for manual data entry with OCR capabilities

Promote paperless banking

Perform paperless transactions with biometrics, QR code and other authentications

Facilitating faster transactions

Enable customers to carry out transactions faster using conversational & interactive interface

Leveraging virtual agents and chatbots

Guide and assist customers to complete transactions with virtual agents and chatbots

Provisioning on-demand interactive services

Allows personalized customer service with the provision for live on-demand interactions with remote bankers

Key benefits

  • Helps banks redesign branches for changing times and expectations

  • Provides customers with an evolved and immersive digital experience

  • Process automation enabled for routine branch transactions

  • Reduces cost of servicing customers at branches

Client Stories

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