Key features

Customer-led engagement architecture

Driving contextual experiences, robust cross-sales and nudges for financial well-being

Channel administration

Centralized channel rules and processes across assisted and self-serve channels

Content management

Enables a seamless cross-channel experience for customers

Preferences and entitlements

Enables the personalization of channel experiences for consumers across devices and channels

Transaction administration & experience management

Acts as a central engine for maintenance of various transaction rules

Open API-driven innovation

Embedding banking services into customer-chosen applications and offering services on social media channels

Reimagine banking with a unified engagement hub

The core promise of the Finacle Digital Engagement Hub is to enable banks to drive deeper customer engagements, openness and agility for innovation-led growth, and digital operational excellence.

Frictionless banking powered by Finacle Digital Engagement Hub

The Forrester Wave™: Digital Banking Engagement Hubs, Q3 2021


“EdgeVerve excels with engagement infrastructure on a well-designed architecture… The solution comes with strong API management, offers broad and rich retail, business, and corporate banking services, and excels with its top-tier engagement infrastructure… EdgeVerve is a good fit for banks with a preference for custom-built apps seeking an advanced solution that can be melted into their existing infrastructure” – Jost Hoppermann, VP and Principal Analyst – Referring to Finacle Digital Engagement Hub in The Forrester Wave™: Digital Banking Engagement Hubs, Q3 2021 report

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Client Stories

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Digital Engagement Suite Brochure

Finacle Digital Engagement Suite is an advanced omnichannel solution that helps banks – onboard, converse, service and sell. ...


Maximising Digital Engagement

The Golden Engagement Circle : Elevate your customer engagement at each step of their journey. ...


12 Trends Reshaping Banking

It took ten years for customers to shift from branches to digital channels. ...


Unlock New Business Model Opportunities

Discover new business model archetypes – Banking as a Service, Marketplace Banking, Banking Utilities, Digital Financial Advisor, and more. ...

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