Key features
Customer-led engagement architecture
Driving contextual experiences, robust cross-sales and nudges for financial well-being
Channel administration
Centralized channel rules and processes across assisted and self-serve channels
Content management
Enables a seamless cross-channel experience for customers
Preferences and entitlements
Enables the personalization of channel experiences for consumers across devices and channels
Transaction administration & experience management
Acts as a central engine for maintenance of various transaction rules
Open API-driven innovation
Embedding banking services into customer-chosen applications and offering services on social media channels
Reimagine banking with a unified engagement hub
The core promise of the Finacle Digital Engagement Hub is to enable banks to drive deeper customer engagements, openness and agility for innovation-led growth, and digital operational excellence.
The Forrester Wave™: Digital Banking Engagement Hubs, Q3 2021
LEARN WHY FORRESTER NAMED
FINACLE A LEADER
“EdgeVerve excels with engagement infrastructure on a well-designed architecture… The solution comes with strong API management, offers broad and rich retail, business, and corporate banking services, and excels with its top-tier engagement infrastructure… EdgeVerve is a good fit for banks with a preference for custom-built apps seeking an advanced solution that can be melted into their existing infrastructure” – Jost Hoppermann, VP and Principal Analyst – Referring to Finacle Digital Engagement Hub in The Forrester Wave™: Digital Banking Engagement Hubs, Q3 2021 report
Know us better
Digital Engagement Suite Brochure
Finacle Digital Engagement Suite is an advanced omnichannel solution that helps banks – onboard, converse, service and sell. ...
Maximising Digital Engagement
The Golden Engagement Circle : Elevate your customer engagement at each step of their journey. ...
12 Trends Reshaping Banking
It took ten years for customers to shift from branches to digital channels. ...
Unlock New Business Model Opportunities
Discover new business model archetypes – Banking as a Service, Marketplace Banking, Banking Utilities, Digital Financial Advisor, and more. ...
Request Meeting
Thanks for your interest!
Our team will get in touch with you soon.