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Finacle Digital Engagement Hub
The Finacle Digital Engagement Hub is an enterprise-class system of engagement that powers insights-driven personalized customer experiences across channels, applications and devices. The hub works seamlessly with all back-end applications such as core banking, trade finance, and payments – as well as – channel applications such as mobile banking, branch solutions, and chat bots.
It offers extensive capabilities to design customer-centric processes leading to consistent cross-channel journeys. An extensive set of APIs enable delivery of personalized experiences on various channel applications. Working seamlessly with both Finacle and non-Finacle applications, the hub allows banks complete flexibility in designing IT strategy.
Key features
Customer-led engagement architecture
Driving contextual experiences, robust cross-sales and nudges for financial well-being
Channel administration
Centralized channel rules and processes across assisted and self-serve channels
Content management
Enables a seamless cross-channel experience for customers
Preferences and entitlements
Enables the personalization of channel experiences for consumers across devices and channels
Transaction administration & experience management
Acts as a central engine for maintenance of various transaction rules
Open API-driven innovation
Embedding banking services into customer-chosen applications and offering services on social media channels
Reimagine banking with a unified engagement hub
The core promise of the Finacle Digital Engagement Hub is to enable banks to drive deeper customer engagements, openness and agility for innovation-led growth, and digital operational excellence.
The Forrester Wave™: Digital Banking Engagement Hubs, Q3 2021
LEARN WHY FORRESTER NAMED
FINACLE A LEADER
“EdgeVerve excels with engagement infrastructure on a well-designed architecture… The solution comes with strong API management, offers broad and rich retail, business, and corporate banking services, and excels with its top-tier engagement infrastructure… EdgeVerve is a good fit for banks with a preference for custom-built apps seeking an advanced solution that can be melted into their existing infrastructure” – Jost Hoppermann, VP and Principal Analyst – Referring to Finacle Digital Engagement Hub in The Forrester Wave™: Digital Banking Engagement Hubs, Q3 2021 report
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