Finacle Digital Engagement Hub
The Finacle Digital Engagement Hub is an enterprise-class system of engagement that powers insights-driven personalized customer experiences across channels, applications and devices. The hub works seamlessly with all back-end applications such as core banking, trade finance, and payments – as well as – channel applications such as mobile banking, branch solutions, and chat bots.
It offers extensive capabilities to design customer-centric processes leading to consistent cross-channel journeys. An extensive set of APIs enable delivery of personalized experiences on various channel applications. Working seamlessly with both Finacle and non-Finacle applications, the hub allows banks complete flexibility in designing IT strategy.
Key features
Customer-led engagement architecture
Driving contextual experiences, robust cross-sales and nudges for financial well-being
Channel administration
Centralized channel rules and processes across assisted and self-serve channels
Content management
Enables a seamless cross-channel experience for customers
Preferences and entitlements
Enables the personalization of channel experiences for consumers across devices and channels
Transaction administration & experience management
Acts as a central engine for maintenance of various transaction rules
Open API-driven innovation
Embedding banking services into customer-chosen applications and offering services on social media channels
Reimagine banking with a unified engagement hub
The core promise of the Finacle Digital Hub is to enable banks to drive deeper customer engagements, openness and agility for innovation-led growth, and digital operational excellence.
Leader in the industry
Year after year, Finacle is chosen as a leader in independent industry assessments by major analyst firms.
Infosys Finacle rated as a leader in The Forrester Wave™: Digital Banking Engagement Platforms, Q3 2019
Recognized as a leader among 11 top banking platforms, based on strategy, current offering and market presence
Ovum Rates Infosys Finacle a Leader Among Digital Banking Solutions
Recognized as a leader from amongst 10 top digital banking platforms based on technology, execution and market impact
Celent rates Infosys Finacle a leader among digital banking solutions
Celent research has rated Infosys Finacle as a leading solution in the Celent ABCD analysis of digital banking
