The Finacle Digital Engagement Hub is an enterprise-class system of engagement that powers insights-driven personalized customer experiences across channels, applications and devices. The hub works seamlessly with all back-end applications such as core banking, trade finance, and payments – as well as – channel applications such as mobile banking, branch solutions, and chat bots.
It offers extensive capabilities to design customer-centric processes leading to consistent cross-channel journeys. An extensive set of APIs enable delivery of personalized experiences on various channel applications. Working seamlessly with both Finacle and non-Finacle applications, the hub allows banks complete flexibility in designing IT strategy.
Driving contextual experiences, robust cross-sales and nudges for financial well-being
Centralized channel rules and processes across assisted and self-serve channels
Enables a seamless cross-channel experience for customers
Enables the personalization of channel experiences for consumers across devices and channels
Acts as a central engine for maintenance of various transaction rules
Embedding banking services into customer-chosen applications and offering services on social media channels
Year after year, Finacle is chosen as a leader in independent industry assessments by major analyst firms.
Recognized as a leader among 11 top banking platforms, based on strategy, current offering and market presence
Recognized as a leader from amongst 10 top digital banking platforms based on technology, execution and market impact
Celent research has rated Infosys Finacle as a leading solution in the Celent ABCD analysis of digital banking
Finacle Digital Engagement Suite is an advanced omnichannel solution that helps banks – onboard, sell, service and engage – retail, small business and corporate customers.
Finacle Digital Wallet solution provides easy access to funds and convenience in spending for the consumers with a wallet account.
Digital technologies are opening up multiple channels, most notably wireless ones that run on a combination of mobile devices and apps. Banks that adopt digital practices will steal the march over ban