Finacle Digital Engagement Hub

The Finacle Digital Engagement Hub is an enterprise-class system of engagement that powers insights-driven personalized customer experiences across channels, applications and devices. The hub works seamlessly with all back-end applications such as core banking, trade finance, and payments - as well as - channel applications such as mobile banking, branch solutions, and chat bots.

It offers extensive capabilities to design customer-centric processes leading to consistent cross-channel journeys. An extensive set of APIs enable delivery of personalized experiences on various channel applications. Working seamlessly with both Finacle and non-Finacle applications, the hub allows banks complete flexibility in designing IT strategy.

Finacle Digital Engagement Hub

Reimagine banking with a unified engagement hub

The core promise of the Finacle Digital Hub is to enable banks to drive deeper customer engagements, openness and agility for innovation-led growth, and digital operational excellence.

Frictionless banking powered by Finacle Digital Engagement Hub

The leader in the industry

Year after year, Finacle is chosen as a leader in independent industry assessments by major analyst firms.

Forrester

Infosys Finacle rated as a leader in The Forrester Wave™: Digital Banking Engagement Platforms, Q3 2017

Recognized as a leader among 11 top banking platforms, based on strategy, current offering and market presence

Ovum

Ovum Rates Infosys Finacle a Leader Among Digital Banking Solutions

Recognized as a leader from amongst 10 top digital banking platforms based on technology, execution and market impact

Celent

Celent rates Infosys Finacle a leader among digital banking solutions

Celent research has rated Infosys Finacle as a leading solution in the Celent ABCD analysis of digital banking

Key features

Customer-led engagement architecture

Driving contextual experiences, robust cross-sales and nudges for financial well-being

Channel administration

Centralized channel rules and processes across assisted and self-serve channels

Content management

Enables a seamless cross-channel experience for customers

Preferences and entitlements

Enables the personalization of channel experiences for consumers across devices and channels

Transaction administration & experience management

Acts as a central engine for maintenance of various transaction rules

Open API-driven innovation

Embedding banking services into customer-chosen applications and offering services on social media channels

Know us better

Download brochures, case studies and reports by industry experts

Brochure

Finacle Digital Engagement Suite

An advanced omnichannel solution that helps banks – onboard, sell, service and engage – retail, small business and corporate...

Case Studies

United Bank for Africa

Technology platform transformation to significantly improve customer experience across all channels

Case Studies

AGD Bank

Delivering a differentiated omnichannel customer experience

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