Accelerate AI-led Transformation for
 Global Business Services

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Stuck with incremental improvement-based approaches?

Move to a value-centric and transformative GBS model with Agentic AI-powered, unified AI platform.

Operations and Service Management - EdgeVerve AI Next




Enterprise Agentic AI








A GBS Solution Proven Across Industries

Drive AI-led GBS Transformation with One Unified AI Platform

EdgeVerve AI Next for GBS (OSM) helps you:

  • Unlock efficiencies & value at scale
  • Empower your workforce, elevate customer experience
  • Gain enterprise-wide visibility & insights
  • Ensure security & compliance
Unlock efficiencies & value at scale
EdgeVerve

Unlock efficiencies & value at scale

  • With optimized & transformed processes enabled by intelligent automations and integrations
  • AI-powered, automated service request and case management capabilities
  • Maximize ROI with a highly scalable, modular, and non-disruptive platform
Empower your workforce, elevate customer experience

Empower your workforce, elevate customer experience

  • Augment productivity and effectiveness with rich workforce management features, including Agentic AI workflows
  • Accelerate upskilling & right skilling and democratize AI
  • Elevate employee and customer experience with straight through processing and timely contextual insights
  • Collaborate seamlessly across teams and departments
EdgeVerve

Gain enterprise-wide visibility & insights
EdgeVerve

Gain enterprise-wide visibility & insights

  • With customized persona-based dashboarding and reporting
  • End-to-end process visibility to drive faster decisions

Ensure security & compliance

Ensure security & compliance

  • Proven ‘Responsible AI’ governance, security & compliance frameworks/guardrails for AI
  • On-prem, private-cloud, and secure public-cloud hosting options
EdgeVerve

Operations & Service Management (OSM)

A comprehensive, unified, and modular AI platform for GBS

Service Request Management

Manage and track every incoming request across multiple channels including emails, EDI, web channel and more.

Service Request Management Capability
Case Management Capability

Case Management

Well defined and configurable workflows to allow you efficiently handle processes – with and without human assistance. Easily monitor and manage a case at every level of intervention.

Smart Allocation

Smart allocation intelligently allocates the right task to the right teams & individuals at the right time. It does this by automatically computing the tasks’/processes’ priorities and allocating them to your most efficient and effective resources.

Smart Allocation Capability
Workforce Management Capability

Workforce Management

Helps you set up a cross functional, multi-skilled team that handle varying workloads. Workforce management helps define team members and their skills, proficiency, and area of expertise.

Reports & Dashboards

Build multi-functional & persona-specific reports and dashboards to analyze the entire business operations. Get visibility across geographies, departments, teams, and individuals. Identify inefficiencies, opportunities, and act faster.

Reports and Dashboards Capability

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