The insurance industry is undergoing a shift with the rise of insurtech, increasing customer expectations, surging price-based competition and stringent regulatory compliance. It has become imperative for insurance players to leverage intelligent automation to be agile and innovative in order to service customer needs quickly and contextually.
AssistEdge is an enterprise-grade automation platform with a solid foundation in scalability, security, intelligence, and innovation. AssistEdge works with leading insurance leaders across the globe to deliver transformational and differentiated impact across the insurance value chain.
Improved the TAT for Customer request across 10 high frequency processes for a leading Australian insurer.
Achieved 95% accuracy for claims processing by transformed entire customer experience through a highly efficiency & automated systems.
Helped dial down the AHT, and achieved 100% SLA compliance in claim settlements for a Fortune 500 healthcare insurance company.
Enabled an increase in productivity by automating a complex insurance claims process for a major US based insurance company.
Enabled an estimated $2.5 million in saving by automating the customer contact center experience for a large US insurer with 5000 agents.
Helped reduce the response time on customer emails and enhanced agent productivity by effective automation of email management system.
Our client, a large US-based healthcare insurance company servicing about 39 million people dealing with a wide range of services spread across health insurance plans and services. However, the processes followed were complex needing heavy manual intervention across claim processing, ticket processing and business operations. Process inefficiencies and dropping customer satisfaction was creating impediments to achieving scale with regards to servicing customer requests.