Implementation of AssistEdge RPA for health insurance claims processing

A large US-based healthcare insurance company constantly strives towards making the system of insurance claim easier and more convenient for their customers.

Due to innumerable manual processes, the cycle time of processing and settling a claim request for their customers was quite high. As a result, the client had around 70,000 records in backlog, which led to reduced customer satisfaction. With AssistEdge RPA, the team at EdgeVerve began processing the backlog of customer requests, which not only helped reduce the backlog volume and human errors significantly but also enabled the client to scale the volume of customer requests received. Download the case study to learn how the client automated a total of 10,000 transactions and significantly reduced their backlogs.

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