Is the process not mature enough?
Don’t have a change management framework in place?
Essential stakeholders not on board?
AssistEdge Discover is a unique tool aimed at increasing the success rate of automation implementations at the enterprise level through process discovery.
Complex Processes analyzed
User Application interactions Captured
Data records processed
Reduction in documentation effort
Our client is a leading multinational financial services provider headquartered in the US. With over 100+ million customers globally, they pride themselves on offering a variety of premium financial services.The client was looking to identify variations in one of their key processes, capture the data, and determine if the process could be automated. They also wanted to explore the additional value that the business can derive from this data. The implementation of AssistEdge Discover helped automatically capture the data on a native, custom-built application for two key tasks where a total of 70+ nuances were identified.
AssistEdge Discover highlighted that the:
AssistEdge Discover maps your business processes to optimize automation success
Input from identified users can be monitored and recorded by approved process admins. These include but are not limited to keyboard and mouse events, system parameters, copy-paste function, Function key press events, screen capture, screen lock and USB access.
Data enrichment and analysis is carried out using advanced neural network and AI algorithms. This creates a visual data rich process map which provides details of process variations.
Automation recommendations provide a crucial level of insight to organizations to maximize their investment. A final output of process maps and analytic reports are part of the recommendations. Automation recommendations are based on real data, thus avoiding manual bias.
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