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AssistEdge Discover

AssistEdge Discover empowers organizations with deep process insights, driving success and impact across the organization across these four areas:

Process Transformation

  1. Optimize and re-engineer processes for optimum process performance
  2. Eliminate unnecessary and inefficient process steps or paths
  3. Identify and propagate optimum process paths

Automation Strategy

  1. Discover right opportunities for Automation
  2. Strengthen Automations through right requirements
  3. Automation Blueprint to prioritize opportunities

Operational Productivity

  1. Empower workforce efficiency
  2. Optimize application usage
  3. Make business operations resilient

Audits and Compliance

  1. Conduct remote auditing
  2. Identify deviations and suspicious activities and approvals
  3. Detect patterns of potential operational fraud
  4. Maintain SOP compliance through training and monitoring

Process Data Layer

Granular operational data including system-user interactions and in-app context

Process Transformation

  1. Optimize and re-engineer processes for optimum process performance
  2. Eliminate unnecessary and inefficient process steps or paths
  3. Identify and propagate optimum process paths

Automation Strategy

  1. Discover right opportunities for Automation
  2. Strengthen Automations through right requirements
  3. Automation Blueprint to prioritize opportunities

Operational Productivity

  1. Empower workforce efficiency
  2. Optimize application usage
  3. Make business operations resilient

Audits and Compliance

  1. Conduct remote auditing
  2. Identify deviations and suspicious activities and approvals
  3. Detect patterns of potential operational fraud
  4. Maintain SOP compliance through training and monitoring

Process Data Layer

Granular operational data including system-user interactions and in-app context

Experience a free trial version of AssistEdge Discover and uncover deep process insights

Why AssistEdge Discover?

Productivity

Improves operational productivity through insights on workforce and applications efficiency

Scalability

Instant deployment to workforce machines to capture digital interactions of the processes

Privacy

Follows watertight data privacy and security norms

Efficiency

Identifies process bottlenecks, accelerates automation and enables process transformation

Reliability

Empirical data of actual digital interactions drives the output

Visibility/Transparency

Mitigates operational risk with better audit and compliance through sharper and granular insights

How AssistEdge Discover works

Assistedge Discover Process
Assistedge Discover Process

A leading US-based financial services provider implements AssistEdge Discover to identify variations in one of their key processes

Our client is a leading multinational financial services provider headquartered in the US. With over 100+ million customers globally, they pride themselves on offering a variety of premium financial services.The client was looking to identify variations in one of their key processes, capture the data, and determine if the process could be automated. They also wanted to explore the additional value that the business can derive from this data. The implementation of AssistEdge Discover helped automatically capture the data on a native, custom-built application for two key tasks where a total of 70+ nuances were identified.

Outcomes

AssistEdge Discover highlighted that the:

  • Avg. time per task ranges from 10-140 mins

  • The need for task optimization before exploring automation

SSON’S How-to Guide To: Process Discovery

Accelerating & amplifying your digital strategy with Process Discovery

With RPA making inroads into enterprises, identifying the right process for automation, understanding exceptions, and low quality of data capture are some of the challenges that need to be addressed.

Download this report to know how your enterprise can create a powerful digital transformation strategy with Process Discovery. An AI-based technology, Process Discovery, enables an enterprise to capture task-level data, and this granular information is the key to unlock the true value of automation. This report will take a deep-dive into how this technology can benefit your enterprise and drive digital transformation.

Produced in association with EdgeVerve, the report also throws light on enterprise challenges in the automation journey, what Process Discovery means, the steps involved, and why Process Discovery is essential to service optimization.

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