Complex Processes analyzed
User Application interactions Captured
Data records processed
Reduction in documentation effort
AssistEdge Discover maps your business processes to optimize automation success
A desktop client utility to monitor and record the input from identified users across functions such as keyboard and mouse events, system parameters, copy-paste function, Function key press events, screen capture, screen lock, and USB access.
A data enrichment and mining platform to monitor individual transactions and analyze process variations using advanced neural networks and AI Algorithms.
A prioritization matrix to identify the strategic and quick win implementations that will result in an optimized automation success, process streamlining, and user training.
Our client is a leading multinational financial services provider headquartered in the US. With over 100+ million customers globally, they pride themselves on offering a variety of premium financial services.The client was looking to identify variations in one of their key processes, capture the data, and determine if the process could be automated. They also wanted to explore the additional value that the business can derive from this data. The implementation of AssistEdge Discover helped automatically capture the data on a native, custom-built application for two key tasks where a total of 70+ nuances were identified.
AssistEdge Discover highlighted that the:
To remain competitive, organizations not only need to show improvements in their customer-facing capabilities, but they also need to up the game on their internal efficiencies.
Cognitive Customer Service Platform is an integrated platform comprising EdgeVerve and Infosys products. The platform delivers a complete suite of capabilities an enterprise would aspire to have, to p
RPA across industry verticals, the advent of Intelligent Automation, and the resurgence of Attended Automation are giving rise to “Personal Bots”. Once personal bots start gaining ground across in