AssistEdge RPA

See how AssistEdge changes the way you look at systems, processes and opens up new possibilities for your business. Because no matter how you put it, the only thing that’s going to help you scale up is the ingenuity of human minds

EdgeVerve AssistEdge Robotic Process Automation

AssistEdge products

AssistEdge products cover the full spectrum of automation using software robots, assisted automation and partial automation

AssistEdge Robotic Process Automation
It provides integrated software robots to automate any high touch, repetitive processes

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AssistEdge Integrated Device Monitoring
It tracks application usage and user activity on any device and suggests processes that can be automated to improve productivity and grow user engagement

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AssistEdge Real-time Expertise Manager
Seamless multi-media, multi-channel collaboration solution that gives customers access to subject matter experts real-time, with context-passing across the enterprise

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AssistEdge Smart User Environment
It provides automation of agent desktops to enable them to log into all heterogeneous applications through one platform

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Vodafone New Zealand

In this video, Tony Baird (Technology Director), Kelly Moore (Customer Operations Director) and Andrew Crowhurst (Head of Simplification) talk about the customer experience challenges at Vodafone New Zealand. They also talk about how AssistEdge has helped them completely transform and redesign their customer experience processes

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Key benefits of AssistEdge

AssistEdge automates work for some of the largest companies in the world, helping them reduce their operational costs, eliminate errors and enhance agent productivity – all while achieving payback in less than 6 months. We cover the full spectrum of automation through:

  • 50% reduction in turnaround times

  • 30% increase in productivity

  • 100% process accuracy

  • 98% first touch resolution

  • 70% reduction in costs

  • 20% reduction in operational costs

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