Bringing intelligence to automation program enables End-to-End (E-E) automation and opens new horizons in terms of the kinds of benefits pursued. The value of Intelligent Automation (IA) is moving to core company metrics like sales or Customer eXperience (CX) and IA is increasingly a part of larger transformation programs.
Thus, the ability to automate more of the end-to-end processes is a top priority for customers.
What is becoming clearer is that connected automation is a foundation for intelligent automation. Enterprises now realize the need for platform solutions that can seamlessly combine multiple capabilities. Below are some of the more common capabilities being connected together to extend the use-case and value of comprehensive automation solutions.
Process: Discovery, Complexity and Exception Paths
People: Voice and Human Machine Workflow
Data: Documents, Unstructured and Semi-structured Data
The survey report, “Welcome to The Age of Connected Automation” is created in collaboration with SSON. It emphasizes the need to truly connect automation and infuse it with intelligence, enabling scaling automation more broadly.
The survey revealed that intelligent automation across enterprises is increasingly becoming core to their business strategy.
Connect the gaps between people, processes & data to unlock enterprise-wide benefits.
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