According to a report by Gartner, by 2020, 85% of customer interactions will be managed without a human.
AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.
That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.
Actionable customer insights from several applications integrated into a dashboard
Step-by-step guidance to execute requests improving agent learnability
Single click customer request automation across multiple applications
Redefine customer engagement based on past interactions and behavioral patterns
XenApp and XenDesktop adaptability even in complex implementations
Single click login across multiple applications without time-outs
Download the paper to learn how a successful automation program results in better revenue growth and significant cost rationalization and makes your organization even more live, a...
This report, created in collaboration with SSON, discusses how Process Discovery works and its role in enterprise transformation and driving operational productivity. ...
EdgeVerve commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying t...