According to a report by Gartner, by 2020, 85% of customer interactions will be managed without a human.
AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.
That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.
Actionable customer insights from several applications integrated into a dashboard
Step-by-step guidance to execute requests improving agent learnability
Single click customer request automation across multiple applications
Redefine customer engagement based on past interactions and behavioral patterns
XenApp and XenDesktop adaptability even in complex implementations
Single click login across multiple applications without time-outs
PEX Network survey, the COVID-19 pandemic has disrupted the role of PEX practitioners in recent months, with two-thirds of respondents seeing a change in their priorities.
This infographic, produced in association with SSON, gives you a glimpse into how enterprises can overcome the limitations of traditional RPA and drive IA-led digital transformation.
Business transformation, RPA and Smart Automation have suddenly become the top priority for most IT organizations. However, these priority projects are now running up against a brick wall