According to a report by Gartner, by 2020, 85% of customer interactions will be managed without a human.
AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.
That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.
Actionable customer insights from several applications integrated into a dashboard
Step-by-step guidance to execute requests improving agent learnability
Single click customer request automation across multiple applications
Redefine customer engagement based on past interactions and behavioral patterns
XenApp and XenDesktop adaptability even in complex implementations
Single click login across multiple applications without time-outs
To remain competitive, organizations not only need to show improvements in their customer-facing capabilities, but they also need to up the game on their internal efficiencies.
Cognitive Customer Service Platform is an integrated platform comprising EdgeVerve and Infosys products. The platform delivers a complete suite of capabilities an enterprise would aspire to have, to p
RPA across industry verticals, the advent of Intelligent Automation, and the resurgence of Attended Automation are giving rise to “Personal Bots”. Once personal bots start gaining ground across in