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Transform the way customers get serviced

AssistEdge Engage is an intelligent automation platform that empowers contact centers to augment agent productivity and elevate customer experience.

Key features

Smart Data Capture

360° Customer View

Leverage actionable customer insights from disparate applications, integrated onto a unified dashboard

Automation Blueprint

Single Sign-in Manager

Login across multiple applications with a single click and avoid time-outs

Automation Prioritization

One Click Smart Automation

Automate customer requests across multiple applications, with a single click

Interactive Process Visualization

End-to-end Process Orchestrator

Expand scope of automation with end-to-end process automation, that integrates human & digital workers tasks

Enterprise-grade Security

Guided Assistance for Customer Service Agents

Improve agent learnability with step-by-step guidance to execute requests

One-click Export for Automation

Web Engage powered by low code app development

Automate complex business processes with ease using a light web-based interface that is flexible across devices and browsers

Enterprise-grade Security

Employee Personal Assistance

Empower employees to automate everyday tasks with contextual assistance

Enterprise-grade Security

Predictive Customer Insights

Redefine customer engagement based on past interactions and behavioral patterns

How the world’s top communications company transformed operations to reduce AHT by 40%

One of the oldest communications company wanted to transform their customer experience and increase efficiency. The company had a large workforce across multiple locations catering to its global customer base across services and products. The use of multiple systems to service their customers hindered the delivery inefficient and made the organization’s evolution into a modern network provider difficult. Furthermore, searching for information on multiple systems during a customer conversation over chat or the phone meant that executive often had to multitask at speed resulting in inaccuracy.

Download our case study to know how the company implemented AssistEdge Engage and integrated all their systems. A single sign-on, automated launch and login for over 200 applications combined with customized and intuitive dashboards injected speed, intelligence, and accuracy into the service process. With AssistEdge Engage, the company was successfully able to reduce their AHT by 40% and increase the system log-on speed by 95%.

Download Case Study

Success stories

Used by
>80,000
agents working at
leading global contact
centers
Powering
400+
contact centers
across 15 countries
Enabling
Top 5
global telecom
companies for
customer care
Delivered
8% uplift
in customer delight
NPS (Net Promoter
Score)
Break-even in
<3 months
on the investments
made for AssistEdge
Engage
Improvement of
20%
in agent
productivity and
first call resolution
Delivered
30-50%
reduction in training
and operations
related cost
Reduction of
70%
in query resolution
time, 30-40%
reduction in AHT

 

AssistEdge Case Studies

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