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Reimagining customer experience with the power of AI and Automation
According to a report by Gartner, by 2020, 85% of customer interactions will be managed without a human.
AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.
That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.
Transform the way customers get serviced
Key features
360° Customer View
Actionable customer insights from several applications integrated into a dashboard
Guided Assistance for Agents
Step-by-step guidance to execute requests improving agent learnability
One-click Smart Automation
Single click customer request automation across multiple applications
Predictive Customer Insights
Redefine customer engagement based on past interactions and behavioral patterns
Citrix & VDI support
XenApp and XenDesktop adaptability even in complex implementations
Single Sign-in Manager
Single click login across multiple applications without time-outs
