Unlock the Potential of RPA in Retail
In today’s hypercompetitive environment, it’s no wonder that the retail industry is constantly changing. The rising consumer demands and labor costs lead to negative margins, impacting the customer’s journey. Moreover, the widening skills gap, siloed infrastructure, and lack of digital technologies to boost efficiency make it even harder for retailers to deliver incredible customer experiences.
With the power of automation and AI, retailers can easily update inventories, improve operational efficiency, and deliver delightful, hyper-personalized experiences.
The Global Retail Industry & The Interconnected Ecosystem
Potential Automation Use Cases in Retail
How are leading Retail & Logistics players benefitting from AssistEdge?
53% ↑ increase in TAT
Improved TAT for customer order requests for a Shipping major by automating a complex booking process, involving 10 disparate systems.
98% SLA Compliance
Delivered 98% SLA Compliance for order booking by automating the process that handled orders from over 140 countries for a global logistics player.
80% ↓ reduction in Costs
Reduced costs of invoice processing by 80% by improving the process time by 52% through AssistEdge automation.
25% ↓ reduction in AHT
Improved AHT for an international retailer by automating the invoicing process and cleared a backlog of 160K invoices in a few weeks.
$4mn in Annual Savings
Targeted a yearly savings of $4mn for a global fast food giant by automating over 60 processes using AssistEdge.
Scaled to 800 bots in 24 months
Ramped up the attended bots from 20 to 800 in 24 months for a leading US Pharma retailer to boost productivity and innovation at a grass root level.
How AssistEdge enabled a global US fast food chain to achieve over 65% ROI
The client is one of the world’s leading fast food chains and has been operating in over 70 countries since its inception. They hold a strong position by keeping their organizational goal of serving their customers the best quality fast food.
The client was faced with very low motivation in their Global Business Service (GBS) or the shared services centers due to repetitive, mundane processes, resulting in 50% employee turnover and a loss of SMEs from the team.
Solutions:
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