Enhancing customer service with AssistEdge RPA

A global US fast food chain was faced with very low motivation in their Global Business Service (GBS) due to repetitive, mundane processes, resulting in 50% employee turnover and poor customer service. They also faced data inaccuracies since most of the processes were executed manually, leading to frequent SLA violations.

The team at EdgeVerve identified critical processes for automation and created a collaborative environment between the AssistEdge team and GBS, ensuring seamless customer engagement and service. Download the case study to learn how the implementation of AssistEdge RPA helped the client achieve more than 65% return on investment and an estimated 19 FTE savings in the first year.

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