Our client, a US-based healthcare insurance company, was looking to simplify, streamline, and automate its complex business processes – claim and ticket operations. These processes were fragmented and required manual intervention, which was time-consuming and resulted in a backlog of 70,000 records. Moreover, the inability to manage service volumes resulted in increased human errors, impacted customer experience, and hindered operational efficiency.
The client thus wanted to overcome these challenges and leverage end-to-end automation to realize RoI, improve customer experience, and scale their business.
The US-based healthcare insurance company chose AssistEdge to reimagine its insurance operations.
AssistEdge Engage helped automate 80+ processes for 5000 users across several portfolios with cross-functional bots, thus maximizing ROI.
Download the case study to learn how the client leveraged our connected automation program to process a massive volume of transactions with high accuracy & speed, improve efficiency, reduce claims processing errors, and respond faster to customer needs.