A US-based healthcare insurance company provided a wide range of services for its large customer base of ~ 39 million people. However, fragmented, complex processes that required heavy manual intervention hindered efficiency and impacted customer experience. While the client had deployed some automation, a siloed approach meant automation ROI was not realized effectively. They needed a solution that could improve the scope of automation, cutting across various portfolios to deliver end-to-end automation.
AssistEdge helped automate 80+ processes across several portfolios with cross functional bots. This approach widened the scope of automation by leveraging the same bots across multiple processes, increasing the ROI. Seeing the results, the program was quickly rolled-out across 6 business areas for 5000 users with 120 bots. Enhancing the scope of automation helped the client increase ROI, improve customer experience, and scale their business.
Download the case study to learn how the client leveraged our AI-first automation platform to process a massive volume of transactions with high accuracy & speed, improve efficiency, reduce claims processing errors, and respond faster to customer needs.
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