With over 20,000 employees, our client, a US-based Fortune 500 healthcare company provides a wide range of quality healthcare services to consumers in over 13 US states.
The client was facing backlogs and high cost per claim, which resulted in errors, reduced operational efficiency, and low customer satisfaction. The client wanted to automate manual tasks, improve customer experience, productivity, and accuracy.
With EdgeVerve’s automation platform, AssistEdge RPA, the client included RPA as a key part of their cost optimization strategy and reduced average claim settlement time by 60%. Download the case study to learn how the client adopted AssistEdge RPA as their automation tool.