TradeEdge Business Network for CPG Manufacturers

The COVID-19 pandemic disrupted global supply chains, resulting in CPG companies developing strategies to address the challenges and stay resilient.

The last decade has seen an explosion of new products and hyper-personalization with an increase in online commerce. Furthermore, the pandemic also brought about a shift in consumer behavior, with an unprecedented number of consumers shopping online for the first time. Constantly innovating and moving quickly to meet the demands of an ever-changing supply chain landscape is more crucial than ever.

That said, the future of e-commerce for CPG companies is achieving same-day doorstep deliveries. According to a McKinsey study, “same-day delivery will account for billions of U.S. online sales or a quarter of the country’s e-commerce market in the next six years.”1

As demand dynamics change, the biggest challenge for consumer goods manufacturers today is order fulfillment.

Thus the questions every CPG leader is asking are:

The shift to online channels has fragmented demand

In today’s competitive environment, an inability to fulfill orders could cost the CPG manufacturers heavily. Having the product in the right quantities, in the right place, at the right time is essential to improve forecast accuracy and to keep out-of-stock scenarios at bay.

With the switch to e-commerce or online shopping, it’s no surprise that customers today expect faster delivery times. The demand has now shifted to consumers’ homes, making it increasingly difficult to predict where the demand is coming from.

Inability to meet demand profitably and in the shortest amount of time possible results in a lost sale. Moreover, if the stock-out problem persists, you’ve also lost your customer!

Rethink traditional value chains

With retail stores closed across the globe, the pandemic undoubtedly changed the retail business dynamics, resulting in millions of SKUs sitting unsold in the warehouses. The e-commerce platform began fulfilling consumers’ demands. But not all online retail stores were able to replenish their inventory due to the lockdown; thus, their products showed as out-of-stock on the retailer’s websites. Poor visibility into inventory and consumer demand led to brands losing millions of dollars in revenues.

It’s time to transform linear traditional supply chains into connected, scalable, intelligent networks.

Importance of a Value Network

CPG companies today are looking to gain visibility across the partner network and more collaboration that leads to order fulfillment. This necessitates the creation of a “value network with many-to-many connections, where business partners work together to fulfill an order without dependence on a single source of supply.”

Given the levels of demand fragmentation in today’s time, reinventing your supply chain to move inventory quickly from the closest supply source possible to meet the demand is imperative. As the digital revolution takes shape, CPG companies can also seamlessly unlock the transformative benefits of a value network.

TradeEdge Business Network for collaborative demand fulfillment

This is where our Business Network platform comes in. It is a “multi-tenant platform that allows CPG manufacturers to create a peer-to-peer network of their business partners. This connectivity beyond their direct customers and suppliers helps plug demand-supply gaps in near real-time and maximize fulfillment.”

Read more on how CPG manufacturers can reap the benefits of our Business Network platform, from getting a holistic view of inventory to achieving supply chain resiliency.

There’s more to Robotic Process Automation (RPA) than meets the eye

The turmoil of the pandemic put an enormous strain on businesses around the world as everything came to a standstill. However, it is the creativity and flexibility that allowed various businesses to overcome the crisis and emerge stronger than ever before. Enterprises are turning to technology to supplement their current business practices and make it an integral part of their day-to-day operations. Previously, Robotic Process Automation (RPA) solutions were designed to less time taken on time-consuming and repetitive tasks. While it may sound easy, many organizations are yet to realize ROI on their automation implementation. This solution can be seen as a complex set of tools, if not planned and implemented properly. Here are some of the new technologies that are governing conversations about this new age digital revolution:

Process Discovery:


End-to-end Metamorphosis

The Value-Driven Approach

Running the marathon, not the sprint

Click to know how EdgeVerve AssistEdge RPA can help drive resilient service delivery models with Automation.

Why is Process Discovery key to automation success?

Enterprises across the world are adopting automation to enhance productivity and stay competitive in today’s dynamic marketplace. As per the recent Fortune business insights report1, the global industrial automation market was valued at $ 157.04 billion in 2018 and is expected to reach $ 296.7 billion by 2026. Automating repetitive tasks enables businesses to improve efficiency, reduce errors, improve quality, and enhance performance and output.

However, according to the 3rd Annual Global RPA Survey Report2, only a few enterprises have been able to reach any form of scalability. While few adopters are moving from experimentation to implementation using automation, most enterprises are yet to realize the full benefits. The crucial step to reap the benefits of automation is to determine the potential processes suitable for automation.

Although processes to automate could be identified manually, using cutting-edge technology helps save time and resources.

Process discovery tools can be used to map and analyze the well-defined processes of an organization. They help choose the relevant functions that can be automated to maximize the value of automation. The AI-powered tools identify the business processes and evaluate all possible variations. Process insights help determine the processes that can be automated and make the application of automation more efficient and quicker, optimizing the cost.

The process discovery bots gather data and transform them into a structured format for a meaningful analysis using AI. The user activities are grouped, data silos are analyzed, and the RPA model is proposed for implementation. The process is carried out for a set period, running on the systems unobtrusively, collecting data on how the employees use different applications to perform their daily tasks. The ML algorithms analyze the captured data, use process insights to present workflows that can be moved to automation for a seamless RPA journey towards scalability, efficiency, and productivity while saving time and resources.

How does the Process Discovery tool work?

The biggest challenge businesses face is not the inability to identify the right process to automate but not knowing how the actual processes look like. Process discovery tools are a step in the right direction enabling a 360-degree view of the processes and the variations. The tools help to gain accurate business insights and attempt to provide optimal actions for betterment.

The tool enables to collect event logs and extract data to discover definite processes. Advanced analytics can help in connecting those events to create process models and deviations. It essentially follows the steps:

Processes in real life do not work as we think them to be. Process discovery tools enable businesses to comprehend the ‘as-is” process working with accurate analysis and insights for successful outcomes.

The benefits of using Process Discovery tools

Process discovery is a cost-effective approach to leveraging digital technology’s potential for an integrated and seamless approach to business process automation.

Let’s understand the significance of process discovery in the journey towards automation for enhanced business outcomes.

As businesses grow and companies strive to differentiate themselves from their competition during these turbulent times, processes can become more complex. And that’s why Process Discovery techniques are vital today to understand the ‘as-is’ scenario and become aware of opportunities to streamline workflows.

How can EdgeVerve’s AssistEdge Discover help?

By unlocking the hidden business value trapped in your processes, AssistEdge Discover acts as a powerful foundation for enterprises seeking cutting-edge technology to drive Intelligent Automation and process excellence. It captures data automatically, analyzes empirical data, and generates actionable insights. Apart from identifying process reengineering opportunities and providing insights, it also delivers operational insights for improving SLA, identifies Task variations & automation readiness. From non-intrusively capturing human-machine interactions to leveraging AI to creating actionable process insights, AssistEdge Discover sets you on the right path to embrace continuous improvement with a relentless focus on creating a hyper-productive enterprise.


Reaping the full benefits of automation integration journey is challenging. It starts with making an accurate mapping of all the business processes. Automation technologies enable organizations to identify and automate the right processes. Traditional tools are outdated, prone to error, and time-consuming, involving vast resources. This demands a solution that can independently find out and recommend which processes must be automated for optimal returns. Process discovery tools from EdgeVerve help you reach the desired destination in the shortest time possible, enabling maximum optimization along the way.

To uncover the efficiencies of Process Discovery, download the paper on how Process Discovery works towards amplifying operational productivity by SSON and EdgeVerve.


Leveraging RPA to make the enterprise journey successful

As per a report by McKinsey Global Institute, 2017,1 current scenarios suggest that nearly half of the work we do today would be automated by 2055. The drive towards automation was already in motion, but the pace has accelerated in the last few years. The fact has been driven home by COVID-19. The pandemic has presented the significance of automation as a lever critical to accelerating the automation journey to entrepreneurial success.

Insights from several surveys have revealed that more than 90 % of the C-level executives claim that some level of IA already exists in their organizations. The use cases of quantifiable efficiency and proven returns are fueling the adoption of intelligent technologies like Artificial Intelligence, Robotic Process Automation (RPA), Machine Learning to name a few. As per Gartner’s predictions for AI adoption2, one estimate suggests that more than 50 % of the organizations have started using RPA tools. Most organizations have begun to identify the processes for adopting). It has propelled a few enterprises towards leveraging Intelligent Automation (IA) or hyper-automation to expand the scope and scale of their business activities. However, RPA is the first step in the evolution of an enterprise automation journey.

The dynamics of automation identify process insights that are key for scaling enterprise automation drive. Executives need to rethink strategically about the way forward. Enterprises already on the Intelligent Automation adoption journey have identified success factors to its successful implementation.

Benefits of successful Automation initiatives

Apart from its numerous benefits, the most robust advocacy for RPA implementation is its fast implementation and completely customizable solutions. It helps enterprises streamline operational processes, minimize costs, reduce downtime, and focus on value-adding activities. RPA tools have the potential to benefit the business with improved metrics. As the low-value tasks are automated, it frees the personnel to work on high-value tasks that could positively impact the bottom line. Automation helps the employees be aware of new opportunities for which they can upskill themselves and be job-ready. Most system upgrades tend to break the budget. RPA solutions are low risk and easy to integrate with minimal interference to existing systems. RPA solutions can help remove the obstacles paving the way for willingness to adopt IA.

Barriers to Scaling Automation

As with everything new, enterprises are slow to adopt and embrace IA technologies. In 2018, the number of respondents scaling automation initiatives increased from a mere 4% to 13% in 20203, and the numbers were growing slowly. So, why are the organizations unable to scale their automation implementation? The lack of readiness towards IT adoption and the process fragmentation have been highlighted as two major reasons for organizations failing to scale up their automation initiatives. Rushing into adopting without a well-thought-out plan can lead to costly mistakes producing undesirable outcomes or cost more than expected.

Factors that drive the adoption of RPA

Adoption of RPA is on the rise, albeit slowly, as the tech promises to automate manual tasks adding to productivity and significantly cutting costs. Leaders and management may quickly initiate RPA adoption, but few steps are critical to a successful outcome.

RPA will continue to make forays into enterprises that will find ways to adopt RPA services with greater precision in several processes. It will bring in more strategic initiatives too.

Click here to know more about how RPA can help make your enterprise journey successful.


Process Discovery — An enterprise’s key to amplifying operational efficiency

With more and more enterprises coming on board the digital transformation journey, there’s been an increasing need to automate the processes to increase productivity and efficiency, thereby enhancing the employee experience. While automation has opened greater avenues, enterprises often find it challenging to identify the right processes to automate that would impact the result. To be able to identify the right processes, enterprises can leverage Process Insights.

By studying maps and documents of ongoing business tasks, process insights provide you with data on the situation so that you can make the right choices. Identifying the set of tools and techniques that are used to define, map, and analyze the processes of an organization is called Process Discovery.

Manual methods of identifying processes to automate could lead to many unwanted processes being automated, or even worse, the right ones may be ignored. Moreover, manual methods are time-consuming and prone to errors which would put us thousand steps behind, whereas the main purpose of automation is to be ahead of the rest.

Potential benefits of Process Discovery

Process Discovery is a planned, time-saving, efficient method that not only helps recognize the right processes to automate but also helps the implementation team by planning a lot during the discovery stage. Some of its key benefits include:

How can Process Discovery work for you

Data supplied by the systems of your employees will give you a bird’s-eye view of their performance and an entirely new set of insights allowing experts to get an accurate description and visual representation of process execution on ground zero.

Process discovery, when paired with automation (Robotic Process Automation or RPA), ensures great success because they are closely linked. Process discovery allows RPA an opportunity to identify ideal processes and automate additional tasks with increased efficiency and care. Processes that require automation are identified, and a corresponding automation blueprint is produced, helping business understand their business on a microscopic level, bolstering their digital metamorphosis.

Process Discovery bots then run on employee machines in a non-intrusive way, without hampering daily work and collecting data on how the employees use various applications to perform their tasks. Advanced ML algorithms then analyze the data, generating Automation workflows that can be moved to an automation tool for a seamless Automation journey.

Why do enterprises choose process discovery over process mining?

A conventional method of process identification, process mining, doesn’t capture all the insights that help in accurate identification. This leads to further complexities in business processes impacting multiple systems and applications.

Process discovery, on the other hand, captures the bits and bytes of a process more effectively. It ensures the automation processes aren’t broken or incomplete, leading to piece-meal implementation. It is also less time-consuming and produces effective mapping resulting in faster and accurate process identification.

Uncovering the invisible enterprise

Process Discovery bots collect data in an unintrusive way and without disrupting the day-to-day activities. Advanced machine learning (ML) algorithms examine data and create workflows. Neural nets aid in the process by recognizing tasks, applications, and human knowledge that together create a sustainable meta-model for task delegation and execution in the future.

Groundbreaking technologies like Computer Vision, Machine Learning, and Deep Learning give birth to the invisible enterprise. This system is normally excluded from traditional, non-automated mapping. This manual and orthodox method has greater visibility but is rendered futile as the same exercise can be done through these advanced algorithms. In the end, a combination of meticulous research and analysis is offered for expert scrutiny on a silver platter. It collects bytes of a process in a way that is detailed so that the business does not needlessly dwell on automating broken and incompetent processes.

EdgeVerve’s AssistEdge Discover is one such unique tool that unlocks the hidden business value trapped in your processes. It acts as a powerful foundation for enterprises seeking cutting-edge technology and helps create a powerful digital transformation strategy. An AI-based technology, AssistEdge enables an enterprise to capture task-level data, and this granular information is the key to unlock the true value of automation.

If your enterprise is planning to kick-start the digital transformation journey, read how Process Discovery can make it easier for you to ensure automation success.