GCCs are no strangers to innovation, and becoming an AI-first GCC is a business imperative. Enterprises are now leveraging AI technologies to reshape the operational landscape, delivering value and impact at scale.
How can businesses reimagine GCCs into strategic assets and drive end-to-end transformation? How can they move beyond pilots to real-world deployments?
The AI-First GCC Model: An Overview
Recently, Infosys unveiled its AI-First Global Capability Center (GCC) Model, a specialized offering that helps turn GCCs into AI-powered hubs for innovation and growth. It harnesses the power of Infosys Agentic Foundry, EdgeVerve AI Next platform, and Infosys Topaz™ to embed production-grade agentic AI across GCC operations, from setup to scale.
The new model encompasses:
Under the ‘Build, Innovate, Transform’ framework, the model unifies technology, talent, and transformation capabilities, empowering enterprises to turn their GCCs into scalable innovation engines.
Why GCCs Need an AI-First Operating Model Now
Most GCCs still wrestle with fragmented tech stacks, siloed processes, and manual work patterns that limit value creation. Further, many GCCs models are outdated and still stuck with human-intensive delivery and cost optimization. They risk falling behind unless they rethink their model with a value-centric and future-ready approach that breaks operational and technology silos, embeds intelligence, and accelerates growth and innovation.
To address the above challenges, EdgeVerve, an Infosys subsidiary, has curated EdgeVerve AI Next, a unified AI platform that fuses AI agents, automation, data, and human talent into a single orchestration layer, enabling GCCs to pivot from task execution to outcome orchestration.
EdgeVerve AI Next OSM – A Unified Platform for AI-First GCC Transformation
Built in collaboration with GCC leaders, EdgeVerve AI Next OSM (Operations and Service Management), a unified, Agentic AI-powered platform, delivers a comprehensive set of capabilities to transform GCC/GBS operations, enabling them to expand into front, mid, and back-office functions. Packed with next-gen features, it intelligently integrates and orchestrates end-to-end complex business workflows—from handling incoming requests, to tracking progress in the workflow, and resolution.
EdgeVerve AI Next enables transformation by reshaping all pillars of the operational model across the value chain, including people, processes, data, and technology. It helps enterprises shift quickly from legacy models to digital native execution—without years of gradual, incremental modernization.
Some of the ways EdgeVerve OSM helps drive AI-lead transformation include the following:
A Proven Transformation Platform
EdgeVerve AI Next OSM has proven its value by driving the transformation of GBS/GCC enterprises across industries, including banking, shipping & logistics, aerospace, healthcare, telecom, and more.
These impressive transformations include F&A transformations across 65+ countries, saving $16M in 3 years for a MedTech major, 80% faster process discovery for Australian bank, , significant headcount capacity expansion for global Logistics firm, and others.
From Setup to Scale: Partnering with Infosys and EdgeVerve
Enterprises adopting the Infosys AI-first GCC model gain a one stop partner: Infosys accelerates setup and talent strategy; EdgeVerve operationalizes AI with its platform fabric; and Topaz brings generative AI capabilities to reimagine products and services.
The Bottom Line
Infosys’ AI-first GCC model gives enterprises a clear path to stand up and/or scale GCCs as innovation hubs. EdgeVerve’s AI Next platform accelerates GCCs journeys on that path with a unified applied and agentic AI platform. For GCC leaders, the destination is not just efficiency; it’s enterprise transformation with AI at the core.
Looking to reimagine GCCs to thrive in an AI-first world?
