Unlocking Human Workforce Potential and Competitive Advantage for Enterprises with Intelligent Process Automation

In an increasingly digital-first world, adopting Intelligent Process Automation has become a standard norm to stay ahead in the competition.

Automation powered by Artificial Intelligence and Machine Learning technologies unearths hidden opportunities in existing business processes. It automates non-deterministic tasks and allows enterprises to fully leverage existing human resources, thereby cutting operational costs and increasing year-to-year ROI.

According to experts, 31% of businesses have fully automated at least one function in 2020. Another report shows that 62% of organizations have up to 25% of business intelligence automation models in place. Unfortunately, a complete business process transition is seen in just 2% of organizations surveyed.

The statistics present a promising picture reflecting that Intelligent Process Automation is on the rise and is gradually spreading its wings across industries. And why shouldn’t it?

With the recent arrival of intelligent RPA, corporate leaders envision the growth trajectory to escalate even further. RPA or Robotic Process Automation is fundamentally a rule-based deterministic automation process and benefits businesses in many ways. Let’s explore further.

What is Intelligent Process Automation?

Intelligent Process Automation combines Artificial Intelligence, RPA, and other advanced technologies to produce automation capabilities that can elevate overall business value. Intelligent Process Automation can give companies a competitive advantage when configured and managed correctly.

For example, many companies employ IPA systems that detect, analyze, and process voluminous quantities of unstructured customer interactions. The resulting data set collections are then integrated with conventionally structured systems involving predictive analytics technologies.

That being said, intelligent process automation’s greatest contribution lies elsewhere – amplifying human workforce capabilities to reach their full potential.

How does Intelligent Automation Amplify Human Capabilities?

There’s a biased notion about Artificial Intelligence. Many believe this technology will replace humans entirely in the coming days.

However, humans and technology can work in sync to deliver greater value than individually. This concept can be termed collaborative intelligence.

Intelligent Process Automation Objectives

The primary objective of Intelligent Process Automation is to provide a company’s human workforce with additional knowledge, support, and insights, not replace them. This is acquired through systems integration and automation via bots.

IPA software can:

This perfect balance between Intelligent Automation and human-like bots can work like a magic potion and help enterprises achieve more significant goals faster than they would have done earlier.

However, full-scale IPA adoption is not devoid of obstacles and challenges, a few of which are discussed below.

Collaborative Intelligence Challenges & Remedies

These shortcomings, obstacles, and challenges are not absolute. Every problem has a silver lining; we need to identify that on time.

How to Adopt Intelligent Process Automation in 10 Steps

One thing that baffles organizations mostly is where Intelligent Automation might best fit within their existing operations systems. How to initiate the transition eventually delays their entry into the IPA world. Here are ten steps to IPA adoption, serving as a good starting point:

The Bottomline

Intelligent Process Automation can be a game-changing solution for businesses striving for excellence and unlocking the human workforce capabilities like never before. This is no more a fantasy.

Amplifying Automation Implementation ROI with AssistEdge Discover

Process Automation is very much a silent revolution that is creeping into different sectors and industries gradually but steadily. Businesses have widely embraced Process Discovery powered by automation across the world.

Unfortunately, sound automation implementation is not devoid of challenges and hindrances. Failure to synchronize their existing business process workflows with automation leaves enterprises increasingly dissatisfied.

Most companies struggle to fully utilize its potential, leading to promises and expectations surrounding ROI not being met. Research states that 30%-50% of automation implementations are not successful.

What are the challenges enterprises face in implementing automation at scale? How can enterprises overcome these hurdles in their automation journey?

Reasons Why Automation Implementations Fail

There are many reasons why a sound implementation of automation fails, a few of which have been underlined below:

Knowledge Gap: Despite businesses having SOPs, there’s a huge difference between what has been already established and how business processes are executed on the ground. This approach gives rise to business process variations, which are not mapped manually. The lack of deep process understanding will result in an ineffective RPA (Robotic Process Automation) strategy, causing unrealized ROI and other benefits.

No Blueprint or Roadmap: Usually, the automation journey begins with relatively low-scale processes, helping employees with ample knowledge gain. Hence, the focus remains on achievements set for the first year for limited business areas; not targeting the automation’s potential reach. Unfortunately, measuring scalability prospects during automation expansion to other key areas will be extremely difficult without a full-proof plan considering larger parameters.

Resistance & Inherent Biasness: Process managers and other respective members directly involved with the business processes opted for automation should be well-versed with the expected change.

Unfortunately, not many are equipped with the required expertise to oversee the automation implementation and help whenever needed. There’s a sense of insecurity underplay. Process automation software is often seen as a direct threat to their positions in the company.

Lack of Governance: Automated process implementation requires a continuous flow of communication between IT and business. Existing business process workflows, including software interfaces and data formats, are altering rapidly, attracting confusion and objections from concerned parties in the absence of a well-defined governance framework.

Manual Process Mapping Issues: In the absence of automated process documentation tools, manual mapping of operations and gathering data from process documents are subjected to multiple flaws and errors. Biased information being fed into automation decisions leads to incorrect insights, clouding the real complexity of the business processes. Moreover, the approach is extremely time-consuming and expensive.

Process Discovery Benefits

These challenges mentioned above are serious roadblocks that eventually catapult into automation implementation failure.

However, there’s a silver lining in the shape of process discovery software. Such automated tools can benefit enterprises in a great many ways, a few of which are:

That said, understanding how Process Discovery works might give a proper direction to ventures looking for a rapid and seamless digital transformation solution.

What is Process Discovery

Process Discovery uses machine learning to identify business processes, tallies all possible variations using proprietary machine learning algorithms, and makes recommendations for automation. It distinguishes between business processes that require automation attention, designs automated workflows, develops, and implements automation faster.

How does Automated Process Discovery Work?

Usually, automated application discovery tools incorporate bots into employees’ machines non-intrusively to collect real-time data without hampering their daily workflow.

These bots silently observe how the organization uses various applications to perform its tasks.

With the power of AI and ML technology, the granular data is analyzed, and recommendations are made for the best contenders for automation. Many parameters are considered, such as time taken, efforts needed, and cost charged. Then, the processes are gradually automated to make those processes effortless, time, and cost-effective.

One such business process automation software is EdgeVerve’s AssistEdge Discover tool.

A Comprehensive Overview of AssistEdge Discover

EdgeVerve’s AssistEdge Discover is one such example that guarantees an amplified ROI for enterprises investing in it.

AssistEdge Discover offers all the above-mentioned benefits of Process Discovery alongside a user-friendly interface and process design. It non-intrusively leverages user keystrokes and sophisticated neural network algorithms to create insightful business process maps, covering granular data and subtle nuances.

These business process maps provide a solid foundation facilitating inter-functional collaboration, effective change management, and continuous improvement minus human bias.

Only an effective automation blueprint can truly unlock the real value of automation; AssistEdge Discover ensures that for its clients.

Let’s understand how that translates into an increased ROI for enterprises.

How does AssistEdge Discover Amplify Process Automation ROI?

AssistEdge Discover is a holistic product suite that aids enterprises in their digital transformation journey. AssistEdge Discover ensures a seamless process transfer and helps enterprises manage their automation program from value definition to value creation and management.

For instance, EdgeVerve helped a 100-year-old global technology company streamline existing processes through process reengineering or process automation and understand user behavior on the ground. The client struggled to determine how its overall procurement processes, including ‘quote request,’ ‘letter of intent, ‘supplier onboarding,’ and ‘purchase order processing,’ are executed.

With AssistEdge Discover, the client was able to build an automation implementation roadmap based on ROI, and the below recommendations were presented:

Understanding AssistEdge Discover ROI Framework

How can AssistEdge Discover help enterprises unlock the real value of automation? Let’s take a look.

The Bottomline is…

Despite automation becoming a household name, many enterprises are still second-guessing themselves to fully commit their processes to automation, while a few others are unsure where to start. Most businesses commit the biggest blunder of outsourcing the task to consultants without verifying the latter’s experiences. Unfortunately, many consultants rely on manual process mapping soaked in errors and inconsistencies.

Thankfully, Process Discovery tools like AssistEdge Discover can truly unearth enterprises’ automated business process potential with real-time, empirical data, ensuring a faster digital transformation. It expertly bypasses bottlenecks, amplifies automated processes’ full potential, and increases ROI.

Case Study: A Leading Financial Services Organization Combats Transactional Fraud & Arrest Losses with AssistEdge RPA

RPA or Robotic process automation in banking is the sure-fire strategy to reduce repetitive manual tasks and redirect resources to value-added services that align with the current market demand.

What is RPA & How Does it Help Banks and Other Financial Institutions?

Banks and financial institutions are working in an extremely competitive environment, and quite rightfully so, to pursue the desired efficiency in catering to changing customer expectations. A tad bit of automation can help the former achieve its objectives and stay afloat with the top trends of 2022. These trends show that technology is the need of the hour, so is automation. Hence RPA is the missing piece of the competition.

Robotic Process Automation helps banks improve their processes, curtail unnecessary expenditures, and, most importantly, reimburse for various fraudulent transactions.

Banking Sector – Potential Threats & RPA Solutions

Today, the banking sector has branched out into many subsidiary segments, each focusing on improving, managing, and expanding customers’ wealth. Retail, capital, commercial banking, and wealth management call for customer data that are both sensitive and vulnerable to possible cyber thefts.

Any fraudulent intervention can prove fatal for customers and add unnecessary financial risk for the bank in question. Customers trust banks with their wealth. However, an increasing number of fraudulent transactions put the bank’s reputation in the line of fire.

In 2021, fraudulent e-commerce transactions spiked between Thanksgiving and Cyber Monday. As per reports, 17.46% of all global transactions between these two days were potentially fraudulent. Countries like the US were the worst victims of such cyber thefts. The US customers and banks witnessed nearly 19.66% of duplicitous transactions in the same period.

Compensating every customer for their loss can put banks under tremendous financial risks. Unfortunately, this happened to one of the largest financial services holding companies based in the US.

Robotic Process Automation tools proved to be a blessing in disguise for this reputed firm and arrested repeated fraudulent transactions to a great extent, thereby saving nearly $500,000 in 6 months.

Let’s dive deeper into the case study to understand how RPA helps banks negate cyber-theft attempts intelligently.

Combatting Transactional Frauds with RPA: Case Study

The 147-year-old Fortune 500 firm started as a community banking service provider. Soon the firm expanded its services into other financial areas, including retail and commercial banking, investments, insurance, wealth management, asset management, corporate banking, capital markets, and specialized lending.

The firm’s exceptional track record in customer excellence precedes its reputation in other areas. But unfortunately, its reimbursement policy put the firm in a financial dilemma.

Challenges & Solution using RPA Software

Increasing fraudulent transactions compelled the firm to reimburse each client without reclaiming payments from their debit card and fraud monitoring provider. Even though these were low-dollar transactions, the high volume of reimbursements catapulted into millions of dollars in losses every year.

To arrest such fraudulent activities entailed the firm to abandon their paper-pen approach to validating every customer documentation. They realized the need for a digital-first approach. And Intelligent Automation was the answer.

With EdgeVerve’s AssistEdge RPA platform, the client was able to:

Automation of manual processes benefited the firm in many ways:

The above case study is an apt example demonstrating how RPA in banking helps. Let’s shed light on its benefits.

Benefits of RPA in Banking with Focus on Transactional Frauds

RPA solutions for banks and financial institutions can help fight increasing cyber thefts and safeguard customers’ information and wealth from any misappropriation. A few such benefits are discussed below:

Is RPA the Best Solution?

Our client has been well-benefitted by the AssistEdge RPA solution. An automated process safeguards banks from financial frauds and ensures that your business ignores futile manual attempts, keeping costs at a bare minimum.

Process Discovery Blueprint – A Comprehensive Guide to Amplifying your Digital Transformation Strategy

Businesses across sectors are accelerating digital transformation at scale to gain an edge over the competition. Robotic Process Automation, or RPA, is the steppingstone, but the absence of a systematic approach to identifying the ideal process candidate can be a major stumbling block. Experts found that Process Discovery effectively highlights opportunities in processes to drive improvement.

What is Process Discovery?

Process Discovery is an assortment of tools and techniques used for investigating how people perform business processes. It combines business process management and data mining to identify, monitor, and improve real processes, compares the desired output against their original definitions, and fosters operational excellence.

Process Discovery: Scope & Objective

Once the enterprise successfully identifies the processes that need automation, they move ahead with automating those processes using Machine Learning and Artificial Intelligence. Meanwhile, Process Discovery tools are constantly working behind to pinpoint new processes that can be brought under the automation umbrella. In addition, critical work functions like human resources and customer services need a touch of automation.

Process Discovery helps enterprises identify all these core areas effectively.

Process Discovery assists organizations in understanding existing business processes where digital transformation can drive improvements. Tactical and strategic plans are needed to remove manual activities from the identified business process workflows and make them more efficient, quick, and error-free.

Process Discovery: Steps, Benefits & Importance

Process Discovery gathers information across activities and users and generates detailed analysis to build an intelligent automation business case. The steps in the discovery process are straightforward:

Why Process Discovery is Important

According to experts, up to 50% of RPA projects currently fail. Below are a few enterprise challenges in the Automation journey:

Process Discovery can thus be a game-changer when it comes to improving the success rate of automation.

Process Discovery Benefits

How to Succeed with Process Discovery

Start small; Aim big

Obviously, your target is to put your entire business process on the digital wheel. However, going big and taking too much scope from the start is probably the biggest mistake one can make. So, businesses should begin by allocating smaller areas that are not stable enough for humans to adhere to the correct guidelines. Gain experience from those changes and then expand to other areas gradually.

Build a team of experts

Not every single employee in your company is well-versed with such next-level technologies. A successful Process Discovery team requires technical skills and data interpretation knowledge.

The best implementation team should be a combination of business consultants with subject matter experts and process owners to ensure process familiarity.

Choose the right vendor

Enterprises should focus on choosing a vendor that offers end-to-end capabilities – from Process Discovery to help put the findings into action and implement automation.


Process Discovery tools play a key role in enterprise transformation and operational excellence, fuelling digital transformation for businesses. But there are other hidden parameters to consider and complexities to rectify before a complete and successful transition is expected. This article throws light on how enterprises can take the next step to deploy automation enterprise-wide and scale.