How a leading telecom company transformed its contact center operations by upgrading to the latest version of AssistEdge on-premise, across 150+ applications

Our client is a leading digital network in the UK. With their massive contact center operations executing complex processes, they were looking to leverage the latest automation technology on-premise without committing a sizeable budget.

By seamlessly upgrading to the latest AssistEdge platform version, the client was able to leverage the latest features, including Intelligent Automation technologies, thereby uplifting customer experience, improving overall agent experience, and reducing unnecessary manual interventions.

Download the case study to learn how the entire upgrade was seamlessly completed in 3-4 weeks, with zero downtime across 150 applications.