Committed to Keeping You Up and Running

by Atul Soneja, Global Head – Edge Products and
Infosys Nia™

These are uncertain and challenging times. My thoughts are with everyone affected by the COVID-19 pandemic.

Enterprises across the world are taking measures to ensure business continuity and adapt to new ways of working. Between video calls with our colleagues and clients, and discussions with our family, we are all trying to imagine the world post-COVID-19. Nothing is the same and probably will never be. Our job is to prepare, respond, and continue to drive forward.

To extend support to our colleagues, clients, partners, and community, we have put the following initiatives in place, ensuring business continuity and resilience.

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Advanced AI and Automation solutions for every need

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Mitigate Contractual Risks due to Force Majeure with Nia Contracts Analysis

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Free AssistEdge Digital Workers and intelligent automation training sessions

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Keep your employees safe and engaged with Infosys Nia Employee Chatbot

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Debt Collection During & After COVID-19 with FinXEdge Collect

Business Insights: Navigating the COVID-19 crisis

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Re-assessing your contracts with an AI based solution during COVID-19 Crisis

Nia Contracts Analysis, an AI-based solution can help businesses understand the risks related to force majeure during the COVID-19 pandemic. ...

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Mitigating risks and reducing overheads with Application Usage Insights during COVID-19 Crisis

With work-from-home, the “new normal,” learn how Application Usage Insights can help keep operational risks at bay and identify any unnecessary overheads. ...

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Process Recording by SMEs for agents working from home

Process Recording helps address key issues when working from home and provides a Standard Operating Procedure, thereby improving process excellence. ...

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Resolving IT issues in a remote set-up with Process Discovery

Process Discovery can help quickly resolve IT issues in a remote set-up leading to happier employees and more productive outcomes. ...

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Increasing your teams’ productivity in remote working conditions

Learn how Process Discovery helps improve team efficiency and productivity during the COVID-19 pandemic. ...

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How can Financial Institutions Achieve Optimal Customer Experience during & after Covid – 19?

Learn how financial institutions and lenders can address challenges posed by COVID-19 and achieve optimal customer experience. ...

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The impact of COVID-19 on insurance companies & customers: How can automation help?

Learn how automation can help insurance companies sail through the COVID-19 crisis. ...

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Automation: Assuring “customer service” during COVID-19 crisis

How can contact center employees deliver quality customer experience in a remote set-up during the COVID-19 crisis? ...

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Navigating Supply Chain Management During This Global Crisis

According to a recent survey, 75% of companies reported a supply chain disruption because of COVID-19-related transportation issues. Can we survive this disruption? ...

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Making Your Business COVID Ready

Robotic Process Automation helps organizations better define their BCP and maintain the scale of operations in these challenging times. ...

Featured use cases: Responding to a worldwide crisis

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AssistEdge enabled a large telecom enterprise to manage tickets raised by customers affected by COVID-19, assuring superior customer experience

AssistEdge bots were deployed to proactively read notes for both Provision and Repair o...

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AssistEdge enabled a large enterprise to expedite appointments of customers deemed ‘at risk’ for COVID-19

AssistEdge bots to identify the ‘at risk’ customers who have service issues such as — phone lines not working or ar...

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A leading insurance company leveraged AssistEdge to ensure speedy e-delivery of contracts amidst COVID-19 crisis

To ensure that policyholders have coverage under policies they applied for, digital copies of the contract pages are s...

Committed to your business

At EdgeVerve, we understand that your business requirements are unique and need to be customized during a crisis. Talk to our representatives to understand how our solutions and expertise can be leveraged to assist your enterprise.

 

Thank you for your interest!

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