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Stronger Together – Committed to Keeping You Up and Running.

April 10, 2020 - Atul Soneja Global Head - Edge Products and Infosys Nia™

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These are uncertain and challenging times. My thoughts are with everyone affected by the COVID-19 pandemic.

Enterprises across the world are taking measures to ensure business continuity and adapt to new ways of working. Between video calls with our colleagues and clients, and discussions with our family, we are all trying to imagine the world post-COVID-19. Nothing is the same and probably will never be. Our job is to prepare, respond, and continue to drive forward.

To extend support to our colleagues, clients, partners, and community, we have put the following initiatives in place, ensuring business continuity and resilience.

A Safe Working Environment for Our Colleagues

I want to thank all of our employees for their courage, drive, and ownership in what is possibly one of the most challenging phases of their careers. Every single day I am humbled and immensely grateful for their spirit, inspiring energy, and desire to go above and beyond. We are doing everything within our power to ensure they continue to deliver their best while assuring their safety alongside that of their families. In line with WHO recommendations and Government of India directives, we have advised all our employees, in India and across the world, to work from home, while ensuring the highest standards of service delivery, security, and confidentiality. It is here that our business continuity plans have been effective in ensuring smooth operations without any significant disruption. I thank our BCP and IT teams for the stellar role that they have played in ensuring business continuity at EdgeVerve and, consequently, for our clients.

With the majority of our global workforce able to work remotely, a dedicated 24-hour helpdesk supports all employees in emergencies. We have mobilized laptops for the workforce, relocated desktops to home environments, reimaged personal devices for official use, and updated our information security policies to minimize security risks further. Additionally, we are continuously improving our virtual private network bandwidth and even enabling high-speed broadband connectivity at employee homes.

Business Continuity and Client Excellence

We are in the midst of a healthcare crisis most of us have ever experienced. The panic is understandable, as is the uncertainty of the future. From a client delivery standpoint, it is business as usual at EdgeVerve. We are committed to helping our client businesses operate at full efficiency by offering our unwavering support during this difficult time. It is of paramount importance for us to deliver on our client commitments in line with the high standards they expect of us. To this end, we have put in place our world-class business continuity plans and continue to monitor the situation 24/7. As unfamiliar as this situation may be, our culture of continuous learning, rapid innovation, and agility mean that we are well placed to address any issues that may crop up. We have also launched a host of initiatives to help our clients leverage the power of AI and automation to create value.

Using AI and Automation to navigate the COVID-19 crisis

We understand that our clients need our help now more than ever to ensure business continuity and employee performance. To this effect, we are implementing several propositions across our product range to help businesses harness AI and automation in these challenging times:

  • Automation – We are extending further support to the existing customers of AssistEdge by offering digital workers to tide over any disruptions caused by the pandemic. Enterprises can deploy these bots for 24*7 business process support. All EdgeVerve clients will have access to:

  • AI Chatbot – With the disruption to business operations and working conditions, enterprises will be facing a lot of queries from employees on COVID-19 and work-related information. To help them address this, they can avail our special offer (limited number) that includes the setup and customization of the Infosys Nia Employee Chatbot to answer frequently asked questions. Organizations can use the bot to reduce panic, engage with employees, and share relevant information from internal HR policies as well as external information sources like WHO, CDC, and local state news.

  • Targeted Replenishment – The impact of COVID-19 on modern supply chains is apparent, and you would have come across the news of essential supplies going out-of-stock. Due to frenzied buying, stocks were depleted in some areas and available in excess in others. To address this concern, we are inviting manufacturers to use TradeEdge Market Connect, our data-as-a-service platform for free until June 30th, 2020. This will help them with near real-time visibility into stocks and inventory positions and plan for targeted replenishment of essential commodities.

  • Contracts Analysis – To help our clients understand the risk of the Force Majeure clause in their contracts along with its applicability during the COVID-19 crisis, we have created a Nia Contracts Analysis solution. Nia Contracts Analysis can help digitize and identify all Force Majeure contracts quickly and accurately so you can take the appropriate action faster.

Partners

Our dedicated partner team is working with all the partners to answer queries, thus ensuring business continuity and offering them counsel on how their clients can get the best out of our products.

Budding Professionals

For anyone looking to improve their knowledge of RPA, it would be immensely helpful to understand how to design automation solutions. That’s why we’re offering complete access to the AssistEdge Community Edition, a flagship learning tool of our industry-leading automation platform. Sign up today and discover how you can create bots right from the comfort of your home.

Difficult as they are, it is in these circumstances that our best shines. We are a team, and we are stronger together. As an Infosys subsidiary, we are aligned with Infosys Samarpan – a CSR program, and other initiatives, through which we will be partnering with NGOs to provide rations and meals to the poor and underprivileged. We are also working with NGOs to provide personal protective equipment to the medical staff at various hospitals. Again, I would like to express my gratitude to our employees who contribute not just through our projects, but also in an individual capacity to help those in need.

If you have any recommendations or if you would like to send us any feedback, please write to us at contact@edgeverve.com.

Stay healthy. Stay safe.

Warm Regards,
Atul

Atul Soneja

Global Head - Edge Products and Infosys Nia™

Atul is the Global Head of Edge Products and Infosys Nia™. He is responsible for the overall business portfolio of EdgeVerve. He is helping customers across the Intelligent Automation continuum from deterministic to predictive to cognitive transformation, by leveraging the AI and Automation platforms and products at EdgeVerve.

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