Read How a European Telecommunications Leader with A Long History of Service Excellence Addressed Key Customer Concerns During The COVID-19 Pandemic
Our client is a leader in communication services headquartered in the UK. With a 170-year history, the client operates a multinational organization in nearly 180 countries providing fixed line, broadband, mobile, Pay-TV, and enterprise IT services.
Due to the coronavirus pandemic, millions of people are using their phones to stay in touch and reach out for help. Our client was looking to expedite appointments of customers deemed ‘at risk’ for COVID-19.
Our client was looking to help customers deemed ‘at risk’ for COVID-19 (e.g., someone who was self-quarantined, tested positive or exposed to someone tested positive) who also had service issues by re-prioritizing the tasks of their service engineers, and expediting their appointment.
The client implemented AssistEdge RPA bots to identify the ‘at risk’ customers who had service issues such as — phone lines not working or were unable to contact the hospitals/ambulances for emergencies.
Identify ‘at risk’ customers quickly and accurately
Provide a faster resolution to customers deemed ‘at risk’
Eliminate manual searching of the priority cases
Book appointment for ‘at risk’ customers by expediting the requests
Identify cases by appointment date, so engineers can respond and service these cases as quickly as possible
Help millions of customers stay connected and safe
If you’d like to know more about how we are enabling our customers to tide-over COVID-19 disruption by implementing such use cases, you can request a meeting by filling in the form below.