The Queensland State Government spends over AU $1Bn annually to deliver vital social services to citizens across all regions of the state.

The Department of Children, Youth Justice and Multicultural Affairs (The Department), acting on behalf of the Queensland State Government in Australia, works with over 600+ non-government organizations (NGOs) to deliver social services. The Department embarked on a “Social Investment Program,” which aims to ensure that public money is invested in the right places, for the right people, and in the right way, ultimately improving social outcomes for vulnerable Queenslanders.

However, their ability to offer higher-quality social services and achieve outcomes was hindered by challenges, including inconsistent business processes across service types and regions, poor visibility into the performance of social services investments, and compliance concerns.

To address these challenges and support the transition from traditional output-based funding to outcomes-based commissioning, the Department partnered with Infosys EdgeVerve to configure and implement a new social services platform – Procure to Invest (P2i).

Download the case study to learn how the Procure to Invest (P2i) platform, powered by TradeEdge and JAGGAER, helped the Queensland State Government to transform the social services procurement process, boosting service quality, investment performance, and compliance.

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