How are Enterprises coping with the unprecedented economic disruption?

How can improved business resilience support global service delivery models?

The COVID-19 pandemic has disrupted global economies — changing the way we live and work. It has led to an unprecedented global lockdown of non-essential services with organizations ensuring their employees work remotely.

We’ve conducted a joint survey with SSON to monitor the impact of COVID-19 on enterprises, identify the actionable steps leaders are taking, and anticipate the way the industry could evolve. Almost 200 global organizations took part in this survey. The report, produced in association with SSON and Infosys BPM, throws light on how enterprises are striving to meet the challenges of COVID-19, from supply chain disruptions and the impact on service capacity to prioritizing mission-critical work and managing a remote workforce.

The report also highlights how automation can drive business resilience and play a crucial role in supporting organizations to recover in these uncertain times. Download the report to learn how businesses are rethinking their global service delivery models, accelerating automation initiatives, adopting future work concepts, and benefitting from improved business resilience.

Download Industry Report

Here’s how some of our enterprise customers are managing the impact of COVID-19 on business critical operations with Automation:

Stronger together-casestudy

AssistEdge enabled a large enterprise to expedite appointments of customers deemed ‘at risk’ for COVID-19

AssistEdge bots to identify the ‘at risk’ customers who have service issues such as — phone lines not working or are unable to contact the hospitals/ambulances for emergencies.

Stronger together-casestudy

AssistEdge enabled a large telecom enterprise to manage tickets raised by customers affected by COVID-19, assuring superior customer experience

AssistEdge bots were deployed to proactively read notes for both Provision and Repair orders, identify COVID-19 affected homes. These cases were then separated from the rest to form a new queue in the

Stronger together-casestudy

AssistEdge Engage’s Chat enabled a large energy provider in Europe to equip its support staff to work from home during COVID-19 pandemic

COVID-19 pandemic poses massive challenges to businesses, governments, and societies across the globe. With work-from-home being the new norm, businesses are looking at innovative technologies to keep

Request a call to see how AssistEdge RPA can assist your enterprise in managing the impact of a crisis situation