The COVID-19 pandemic has disrupted global economies — changing the way we live and work. It has led to an unprecedented global lockdown of non-essential services with organizations ensuring their employees work remotely.
We’ve conducted a joint survey with SSON to monitor the impact of COVID-19 on enterprises, identify the actionable steps leaders are taking, and anticipate the way the industry could evolve. Almost 200 global organizations took part in this survey. The report, produced in association with SSON and Infosys BPM, throws light on how enterprises are striving to meet the challenges of COVID-19, from supply chain disruptions and the impact on service capacity to prioritizing mission-critical work and managing a remote workforce.
The report also highlights how automation can drive business resilience and play a crucial role in supporting organizations to recover in these uncertain times. Download the report to learn how businesses are rethinking their global service delivery models, accelerating automation initiatives, adopting future work concepts, and benefitting from improved business resilience.