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Automation delivering business resilience | British Telecom case study

Date: Apr 23, 2020
Time: 9 AM to 9 PM Asia/Kolkata
LOCATION: Webinar

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About the Webinar

 

COVID-19 is a pandemic that has affected business critical functions across enterprises in the world. From impacting the way we work and the way we provide service to our customers, it has forced us to rethink every business strategy. In these difficult times, enterprises have realized that it is critical to have a future proof business resilience strategy that can enable them to navigate disruptive situations.

Join us for this session as EdgeVerve along with their customer, British Telecom, and partner, Infosys BPM, share how Automation can help ensure business continuity and build immunity towards future crises. Get to know interesting insights on how British Telecom navigated the impact of COVID-19 by implementing powerful Automation solutions at speed.

Watch the Webinar Recording

 

Manage the disruption caused in your critical business operations due to COVID-19 with FREE AssistEdge bots

Speakers

Edward Watson

Head of Digitization, Openreach

Satish Nair

VP and Business Head, Infosys BPM

Sateesh Seetharamiah

Vice President and Global Product Head for AssistEdge, EdgeVerve

Case Studies

Stronger together-casestudy

AssistEdge enabled a large enterprise to expedite appointments of customers deemed ‘at risk’ for COVID-19

AssistEdge bots to identify the ‘at risk’ customers who have service issues such as — phone lines not working or are unable to contact the hospitals/ambulances for emergencies.

Stronger together-casestudy

AssistEdge enabled a large telecom enterprise to manage tickets raised by customers affected by COVID-19, assuring superior customer experience

AssistEdge bots were deployed to proactively read notes for both Provision and Repair orders, identify COVID-19 affected homes. These cases were then separated from the rest to form a new queue in the

Stronger together-casestudy

AssistEdge Engage’s Chat enabled a large energy provider in Europe to equip its support staff to work from home during COVID-19 pandemic

COVID-19 pandemic poses massive challenges to businesses, governments, and societies across the globe. With work-from-home being the new norm, businesses are looking at innovative technologies to keep

Manage the disruption caused in your critical business operations due to COVID-19 with FREE AssistEdge bots

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