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Omnichannel excellence is essential for CPG companies to meet the ever-evolving expectations and buying habits of today’s digital savvy consumers. Organizations must have real-time, granular visibility of inventory, consumer preferences, and demand across all channels (direct, indirect, and e-commerce) to provide an unrivaled customer experience and drive business growth. And each channel presents its own unique set of challenges. With the rise in e-commerce demand signals have become further fragmented, it is even harder to fulfill demand without accurate, timely consumer off-take data. The result is lost sales, high penalties, low brand reach, suboptimal growth, and profitability.
During this session, we will discuss how enterprises can gain visibility, unlock supply chain potential and stay on top of the game irrespective of the sales channel
Time | Session | Speaker/Host |
5:00 PM – 5:30 PM | Registration and Drinks | |
5:30 PM – 5:35 PM | Opening note and Introduction | |
5:35 PM – 5:55 PM | Industry Overview | George Lawrie, Vice President, Principal Analyst, Forrester |
5:55 PM – 6:05 PM | Unlock Data Potential to Drive Omnichannel Growth | Rahul Ubgade, AVP Consumer, Retail & Logistics, Infosys Limited |
6:05 PM – 6:45 PM | Industry Panel Discussion |
Moderator: Suresh Prahlad Bharadwaj, AVP & Global Platform Head, TradeEdge, EdgeVerve Panelist 1: George Lawrie, Vice President, Principal Analyst, Forrester Panelist 2: David Markusse, Global Product Owner, Distributor Data Exchange, The Heineken Panelist 3: CPG Industry Expert 2 |
6:45 PM – 7:00 PM | Open House (Interactive Session) | |
7:00 PM – 7:45 PM | Seated three course dinner | |
7:45 PM | Program Ends |