One of Australia’s largest telecommunications company was dealing with a large number of exceptions that required manual intervention resulting in significant loss of productivity and cost. This also led to customer dissatisfaction as the order status and visibility were not available easily. To overcome these challenges, the company adopted Infosys Nia as the core platform to drive their enterprise AI and Automation strategy.
Download the case study to know how the company got access to real-time order visibility and a better milestone view. They successfully reduced their order activation cycle time, predicted the likelihood of an order fallout, and automatically resolved fallouts as they occurred.