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A global pharmaceutical leader  with 110K employees spread over 100 countries.

  • Huge challenge for the helpdesk to find information across hordes of policy documents, across many natural languages and amendments.

  • Client wanted a solution to innovate and unify its HR function - Speed, ease and accuracy of accessing specific rules in Global Labor Agreements to compare across legal entities.

Solution provided

  • Infosys Nia Platform was proposed.

  • Nia covered one theme in Labor agreements dealing with 127 documents, 16 different topics, involving 7 legal entities in French.

  • Applied advanced machine learning techniques to create a knowledge base to quickly answer employee helpdesk queries through a conversational interface.

Key Benefits

  • HR Contractual Compliance

  • Risk Reduction

  • Improved Employee Satisfaction

  • Increased Productivity

Case Studies

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A Leading Software Service Company with over 10.94 billion USD in revenues had a team of 70 Financial Accountants dedicated to reviewing Statement of Work (SoW) from clients. The...