Whether businesses are looking to identify contextual and relevant cross-sell/upsell opportunities or helping address key customer pain points, Customer Growth Advisory has got you covered. In this thought paper, we have tried to articulate the 3-step process CGA follows for opportunity identification and how the customer success and the sales team can pursue them with the customer while the CGA provides a supporting role.
This whitepaper emphasizes the need to embrace CGA or Customer Growth Advisory — A new approach to realizing Customer Success. Download the paper to accelerate your company’s growth with CGA.
There are mainly two factors that drive the success of a contact center – an efficient agent and a happy customer. Things are fine and under control in its initial stages when the SOPs (standard ope
There is a wide spread acceptance on the concept of un-assisted automation wherein robots are run remotely on servers without any human intervention, and Assisted Automation in which robots run on the