The Cognitive Customer Service Platform is an integrated platform comprising EdgeVerve and Infosys products. The platform delivers a complete suite of capabilities an enterprise would aspire to have, to provide its customers with a superior customer experience while also allowing an agent to do much more than what is possible today.
The whitepaper aims to throw light on cognitive applications and its role in redefining customer journeys with a detailed case study. Download the paper to learn the capabilities of the platform and how it can assist in the customer journey. Are you keen to start your enterprise’s transformation journey?
There are mainly two factors that drive the success of a contact center – an efficient agent and a happy customer. Things are fine and under control in its initial stages when the SOPs (standard ope
There is a wide spread acceptance on the concept of un-assisted automation wherein robots are run remotely on servers without any human intervention, and Assisted Automation in which robots run on the