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State Bank of India wanted to ensure they are able to provide 24X7 banking service to their customers across the globe, on the channels of their choice. With Finacle Assure the bank was able to reduce the instances of service disruption almost completely. The bank wanted to ensure that their IT systems and related services are available 24X7, without disruption. Operating across geographies, SBI spends considerable time, effort and money on maintaining IT applications and systems. It was important for the bank to move from a reactive to a proactive and predictive maintenance.
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