A leading global shipping and logistics company employing 8,000 full-time equivalents (FTEs) across their 7 GBS centers was grappling with complex, varied, and manually intensive workflows. This resulted in increased operational costs, Service Level Agreement (SLA) lapses, poor customer experience, and increased legal & compliance risks.
The client was thus looking for a unified GBS solution to transform their operations, address industry-specific challenges, ensure regulatory compliance, and enhance operational efficiency.
EdgeVerve AI Next for GBS, a unified AI platform, is helping the client successfully drive enterprise-wide GBS transformation. It includes AI-powered reimagined and streamlined processes, replacing/integrating multiple disparate workflows & systems, and ensuring end-to-end visibility and insights across Customer Care, Operations, Logistics, and Finance & Accounting functions.
Key outcomes:
Achieve AI-first transformation with EdgeVerve AI Next for GBS!
Download the case study to discover how EdgeVerve AI Next for GBS is helping the shipping & logistics firm accelerate AI-led transformation.
Download Case Study
