The Evolution of Intelligent Automation (IA)

RPA, a buzzword a few years back, has now matured. Enterprises that have pursued the plethora of benefits are now looking at how they can be more strategic with automation. They are now looking to streamline and scale processes to help achieve overall business goals.

How can enterprises free the human worker from a tremendous amount of mundane, repetitive work? How can they amplify human capabilities?

What is Intelligent Automation?

The answer — A combination of automation and AI, Intelligent Automation, also sometimes called Connected Automation or hyperautomation, has immense transformative potential to disrupt business models in ways we’ve never imagined before. Intelligent Process Automation or IPA comprises AI and related technologies which is emerging and drastically improving processes and enhancing customer journeys in the long run.

That said, the COVID-19 pandemic brought about unprecedented shifts, shutting down the global economy. Enterprises that adapted to the disruption thrived since they swiftly responded to this shift by adopting game-changing technologies that helped drive revenue and generate new business opportunities.

Some enterprises successfully navigated the risks by making Intelligent Automation a strategic priority. However, they are struggling to scale and realize value from their investments. While the pandemic influenced driving automation, the larger drive for enterprises is to stay relevant. Hence, Intelligent Automation is increasingly becoming a core part of enterprise transformation or digitization programs.

Top 3 Benefits Achieved from Intelligent Automation

Agility in responding to customers

Optimized operational costs

Improved employee experience

Moving Beyond Intelligent Automation — The Need for Connected Automation

How Connected Automation is a Foundation for Intelligent Automation

Today, comprehensive models for complete End-to-End (E-E) processes — bringing new operating models and technology together — have been developed to help almost any process that runs in a large enterprise. Bringing intelligence to automation program enables End-to-End (E-E) automation and opens new horizons that were unthinkable in the past.

50% of organizations see the value of end-to-end automation tools to achieve meaningful process optimization.

Thus, enterprises today are looking at a more Connected Automation strategy — Connected Automation is the final state of Intelligent Automation that connects people, processes, and data.

What is Connected Automation

Intelligent Automation is a catalyst for architecting the future enterprise. It combines Automation and AI technologies to improve productivity, amplify human potential, and architect a truly digital operating model that has immense potential to unleash economic and social changes.

Enterprises need to adopt a human‑centered, holistic approach to scale Intelligent Automation and unlock sustainable value. They must leverage automation as a uniting technology to establish a stronger connection between people, processes, and data.

In short, enterprises must pursue “Connected Automation.”

Request a demo

Why Connected Automation

Connected Automation forms deeper connections between people, processes, and data, which is paramount to achieving scale and speed.



Strengthens process connect with automation and re-imagines end-to-end processes in a unified workflow



Widens people connect with automation by democratizing automation and simplifying it



Deepens data connect with automation by discovering new and contextual data and unlocking insights captured in unstructured documents

How can Connected Automation Help Enterprises Overcome the Barriers in Scaling Intelligent Automation

As enterprises move along the automation maturity curve, many consistent barriers keep them from adopting automation at scale.

Let’s take a look at some of the barriers to scaling Intelligent Automaton:

Smart Data Capture

Siloed systems

Enterprises struggle with bridging disconnected systems disconnected by process/business/functions

Interactive Process Visualization

Lack of empirical insights

Gap between process documentation and how people execute them on ground

One-click Export for Automation

Lack of involvement from business

Business teams do not have process insights or bandwidth to fast-track automation

Automation Blueprint

Lack of developer-friendly tools

Citizen developers have a steep learning curve when it comes to adopting automation tools

Automation Prioritization

Automation: Not for everyone

Only a few developers with technical know-how can use automation

How can Connected Automation help?

By connecting the three core aspects, People, Processes, and Data, Connected Automation extracts all the available data in the organization, provides insights, and empowers employees to focus on more productive work, optimizing customer journeys in the long run.


How can enterprises scale Intelligent Process Automation?

Enable Robotic Process Automation at scale.

Discover how Connected Automation can help you overcome the barriers that keep organizations from adopting automation at scale.

View our LinkedIn Live session    “Scale or Fail? The Large Enterprise View on Automation in association with SSON.”

The latest survey report produced in association with SSON and EdgeVerve on Connected Automation delves deeper into the barriers to scaling Intelligent Automation and how organizations can overcome the hurdles. A closer look at an end-end process map also reveals significant process gaps that have been resistant to automation. These gaps emerge when the process encounters one of the following:

How can Connected Automation help enterprises scale in their automation journey?

Our latest survey report, in association with SSON, delves deeper into the need for an end-to-end automation strategy that connects People, Processes, and Data together.

Download Survey Report

Connected Automation Enabling Enterprises Unlock Value at Scale

Leveraging automation in isolated pockets is not the answer. How can enterprises realize the full potential of their automation efforts? How can enterprises move up the maturity ladder towards Connected Automation? In today’s digital era, businesses need to strive for autonomous operations with Intelligent Automation to stay ahead of the competition.

Did you know that:

Intelligence Process Automation (IPA) investments have been rising exponentially, with a projected $10.9 Bn spent in 2021 alone.

From reimagining enterprise processes and execution models to enabling it with technology capability to traverse this journey is the way forward. “A human-centered holistic automation approach would enable enterprises to tap human expertise for empathy and innovation while leveraging bots for productivity and quality.”

Enterprises can accrue the real benefits only when Intelligent Automation is adopted strategically, at scale.

“Today, less than 10 to 12 percent of enterprises have achieved a semblance of scale in their automation initiatives.”

Steps large enterprises are taking to unlock the true potential of automation:

Powering Connected Automation for Large Enterprises

Download the whitepaper    to learn how enterprises can unlock the true potential of Connected Automation.

10-step Approach to Moving from Current State to Connected Automation

What is missing from your overall end-to-end automation initiatives? How can you bring intelligence to your automation program? At EdgeVerve, we’ve created a standard 10-step process to help organizations move from their existing state to autonomous operations.

Learn more

AssistEdge — A Cohesive Connected Automation platform

AssistEdge empowers enterprises to seamlessly connect people, processes & data to unlock enterprise-wide benefits.

AssistEdge enables a Connected Automation journey by first discovering the best-fit processes for automation to then seamlessly automating the selected process and finally tracking the monitoring of business goals achieved through automation.

Request a demo

AssistEdge, a cohesive automation platform, enables enterprises to scale in their automation journey.

Unlock Enterprise-wide Benefits with AssistEdge

The Four Levers Behind Scaling Automation

Focus on the right metrics

Think beyond the bot

Democratize to Scale

Create operating model that supports scale

Key Capabilities and Benefits

AssistEdge enables the connections between people, processes, and data to strengthen the human-machine interaction — a cornerstone of implementing automation at scale. Here are the four unique capab

Automates Full Cycle Processes

Democratizes Automation

Integrates Data Fabric with Advanced Analytics

Uses Open Architecture as a Core Enabler

Powering Connected Automation for the enterprise with AssistEdge    Know more

Request a meeting