RPA, a buzzword a few years back, has now matured. Enterprises that have pursued the plethora of benefits are now looking at how they can be more strategic with automation. They are now looking to streamline and scale processes to help achieve overall business goals.
How can enterprises free the human worker from a tremendous amount of mundane, repetitive work? How can they amplify human capabilities?
The answer — A combination of automation and AI, Intelligent Automation, also sometimes called Connected Automation or hyperautomation, has immense transformative potential to disrupt business models in ways we’ve never imagined before. Intelligent Process Automation or IPA comprises AI and related technologies which is emerging and drastically improving processes and enhancing customer journeys in the long run.
That said, the COVID-19 pandemic brought about unprecedented shifts, shutting down the global economy. Enterprises that adapted to the disruption thrived since they swiftly responded to this shift by adopting game-changing technologies that helped drive revenue and generate new business opportunities.
Some enterprises successfully navigated the risks by making Intelligent Automation a strategic priority. However, they are struggling to scale and realize value from their investments. While the pandemic influenced driving automation, the larger drive for enterprises is to stay relevant. Hence, Intelligent Automation is increasingly becoming a core part of enterprise transformation or digitization programs.
Agility in responding to customers
Optimized operational costs
Improved employee experience
Today, comprehensive models for complete End-to-End (E-E) processes — bringing new operating models and technology together — have been developed to help almost any process that runs in a large enterprise. Bringing intelligence to automation program enables End-to-End (E-E) automation and opens new horizons that were unthinkable in the past.
Thus, enterprises today are looking at a more Connected Automation strategy — Connected Automation is the final state of Intelligent Automation that connects people, processes, and data.
Intelligent Automation is a catalyst for architecting the future enterprise. It combines Automation and AI technologies to improve productivity, amplify human potential, and architect a truly digital operating model that has immense potential to unleash economic and social changes.
Enterprises need to adopt a human‑centered, holistic approach to scale Intelligent Automation and unlock sustainable value. They must leverage automation as a uniting technology to establish a stronger connection between people, processes, and data.
In short, enterprises must pursue “Connected Automation.”
Connected Automation forms deeper connections between people, processes, and data, which is paramount to achieving scale and speed.
Strengthens process connect with automation and re-imagines end-to-end processes in a unified workflow
Widens people connect with automation by democratizing automation and simplifying it
Deepens data connect with automation by discovering new and contextual data and unlocking insights captured in unstructured documents
As enterprises move along the automation maturity curve, many consistent barriers keep them from adopting automation at scale.
Let’s take a look at some of the barriers to scaling Intelligent Automaton:
Enterprises struggle with bridging disconnected systems disconnected by process/business/functions
Gap between process documentation and how people execute them on ground
Business teams do not have process insights or bandwidth to fast-track automation
Citizen developers have a steep learning curve when it comes to adopting automation tools
Only a few developers with technical know-how can use automation
By connecting the three core aspects, People, Processes, and Data, Connected Automation extracts all the available data in the organization, provides insights, and empowers employees to focus on more productive work, optimizing customer journeys in the long run.
Enable Robotic Process Automation at scale.
Discover how Connected Automation can help you overcome the barriers that keep organizations from adopting automation at scale.
View our LinkedIn Live session “Scale or Fail? The Large Enterprise View on Automation in association with SSON.”
The latest survey report produced in association with SSON and EdgeVerve on Connected Automation delves deeper into the barriers to scaling Intelligent Automation and how organizations can overcome the hurdles. A closer look at an end-end process map also reveals significant process gaps that have been resistant to automation. These gaps emerge when the process encounters one of the following:
Our latest survey report, in association with SSON, delves deeper into the need for an end-to-end automation strategy that connects People, Processes, and Data together.
Leveraging automation in isolated pockets is not the answer. How can enterprises realize the full potential of their automation efforts? How can enterprises move up the maturity ladder towards Connected Automation? In today’s digital era, businesses need to strive for autonomous operations with Intelligent Automation to stay ahead of the competition.
Intelligence Process Automation (IPA) investments have been rising exponentially, with a projected $10.9 Bn spent in 2021 alone.
From reimagining enterprise processes and execution models to enabling it with technology capability to traverse this journey is the way forward. “A human-centered holistic automation approach would enable enterprises to tap human expertise for empathy and innovation while leveraging bots for productivity and quality.”
Enterprises can accrue the real benefits only when Intelligent Automation is adopted strategically, at scale.
What is missing from your overall end-to-end automation initiatives? How can you bring intelligence to your automation program? At EdgeVerve, we’ve created a standard 10-step process to help organizations move from their existing state to autonomous operations.
AssistEdge empowers enterprises to seamlessly connect people, processes & data to unlock enterprise-wide benefits.
AssistEdge enables a Connected Automation journey by first discovering the best-fit processes for automation to then seamlessly automating the selected process and finally tracking the monitoring of business goals achieved through automation.
Focus on the right metrics
Think beyond the bot
Democratize to Scale
Create operating model that supports scale
Automates Full Cycle Processes
Integrates Data Fabric with Advanced Analytics
Uses Open Architecture as a Core Enabler
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