Achieve scale, scope, and augmentation with AssistEdge 20.0
AssistEdge 20.0 is an AI-first Connected Enterprise platform, that brings a suite of future-ready capabilities. Enterprises can now expand automation at SCALE, increase the SCOPE of automation and AUGMENT the workforce potential to be future-ready. Scale your enterprise automation journey, maximize business transformation and augment the future of your work with AssistEdge 20.0.
Leverage the power of an AI-first automation platform to transform your automation program to the next level
Capabilities that enable exponential, holistic, and sustainable automation
Flexible automation
RPA SaaS, cloud-managed services, easy migrations, and flexible deployments with a pay-as-you-go model
Turbocharged bot operations
Intelligent automated bot scaling, automated validations, and faster upgrades with minimal impact
Increase automation coverage
Automation Center of Excellence (CoE) cockpit to expand cross-functional automations and track the automation journey from ideation to execution
Automation resilience
Centrally managed bot health with intelligent failure analysis, and automation retrials
Multi-dimensional insights
Intelligent document processing, process intelligence, and black box process discovery to maximize automation ROI
Empowered workforce
Generative AI, work insights, proactive, contextual, and on-demand guidance to boost productivity and experience
Holistic process execution
Easy integration with processes and seamless transition between digital and human workers with intelligent workflow
Sustainable automation
An industry-first capability of Green RPA that improves the efficiency and sustainability of automations
Move beyond automation siloes and enable scale, scope, and augmentation for accelerated digital transformation. Download Brochure
Achieve enterprise scale, accelerate business transformation and be future-ready with the AI-first AssistEdge 20.0
Automate every step of your automation journey right from automated process discovery, bot scaling, creation, migration, validation, deployment, resilience, and central monitoring
Augment productivity and empower workforce with integrated Generative AI models, AI-led proactive, contextual, and on-demand assistance, sentiment analysis and knowledge management
Build sustainable automation and super-efficient operations with our industry-first Green RPA to improve green quotient scores and reduce your automation footprint!
A large Australian bank discovers processes 80% faster and scales its automation program
A large Australian bank discovers processes 80% faster and scales its automation program
One of the largest multinational banks in Australia had been leveraging intelligent automation to improve their back-office operations. As a next step, to automate their core processes, they wanted to identify and prioritize the right processes for optimization and/or automation opportunities, to maximize their automation ROI.
AssistEdge’s best-in-class task mining capabilities delivered a data-driven approach to automation. We created a powerful automation blueprint that improved the speed and accuracy of process discovery by 70 – 80%.
Leading healthcare insurer increases the scope of automation and saves $ 6Mn annually
Leading healthcare insurer increases the scope of automation and saves $ 6Mn annually
A US-based healthcare insurance company provided a wide range of services for its large customer base of ~ 39 million people. However, fragmented, complex processes that required heavy manual intervention hindered efficiency and impacted customer experience. While the client had deployed some automation, a siloed approach meant automation ROI was not realized effectively. They needed a solution that could improve the scope of automation, cutting across various portfolios to deliver end-to-end automation.
AssistEdge helped automate 80+ processes across several portfolios with cross functional bots. This approach widened the scope of automation by leveraging the same bots across multiple processes, increasing the ROI. Seeing the results, the program was quickly rolled-out across 6 business areas for 5000 users with 120 bots. Enhancing the scope of automation helped the client realize RoI, improve customer experience, and scale their business.
Global telecom company augments agent productivity by 20% and improves customer experience
Global telecom company augments agent productivity by 20% and improves customer experience
The client had thousands of customer service agents handling millions of customer requests across multiple geographies. The process and performance varied significantly across offices and teams, leading to inconsistent experience and customer dissatisfaction. The client wanted to fix these issues and improve overall organizational productivity; however, they lacked visibility into agent interactions and activity at a task level.
We deployed AssistEdge Discover to help the client get last-mile visibility without disrupting everyday work. Getting a measure of workforce productivity and identifying the challenges agents face, enabled the client to unlock training opportunities to augment agent performance. This resulted in agents that were 20% more productive.
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