“EdgeVerve has reinforced its position as a Leader on Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® 2024, underpinned by its strong vision, depth and breadth of product capabilities, and strong year-over-year growth in its digital interaction intelligence business,” says Amardeep Modi, Vice President at Everest Group. “Integration with its broader intelligent automation platform, investments in generative AI, and focus on customer success and support are some of the key factors that contributed to its position.”
– Digital Interaction Intelligence Products
PEAK Matrix® Assessment 2024
EdgeVerve has been positioned as a leading provider with the largest share of DII software revenue across the key industry verticals. The report also highlights the key strengths of EdgeVerve’s DII offering, AssistEdge Discover, a generative AI-enabled platform for process discovery and intelligence.
Can be integrated with process mining, RPA, and AI technologies to optimize processes, convert insights into actions, and boost productivity, thereby maximizing the value of the digital transformation initiatives.
Offers a built-in DOM-/COM-based and computer vision-based recorder to capture user activities performed across multiple desktops through indexing.
Allows various parameters for automation opportunity identification such as automation feasibility, value scores, and potential time and cost savings.
Offers Out-of-the-box (OOTB) dashboards for workforce intelligence and application-level insights such as response time of each application, average cases handled, active/inactive and total hours per agent, user day-wise activity, and day-wise analysis.
Enables process discovery by generating an aggregated view of the process, using AI to uncover hidden sequences in captured data, and supports both supervised and unsupervised learning for the classification of tasks.
AssistEdge Academy offers online training, self-paced courses, free training modules, role-based training, and online certification courses within its training portal.
