A leading bank in Kuwait operating for over 50 years saw technology as a critical lever in sustaining and scaling its leadership status. The bank wanted to automate the processing of client salaries to improve their customer satisfaction and resource utilization. Given that a majority of their customer data was in non-digitized format, the high level of manual intervention caused process delays and increased turnaround time.
Download the case study to know how the bank implemented AssistEdge to reduce the bank’s turnaround time by 97%. A 92% reduction in manual effort freed up valuable resource time and with the rate of automation increasing by 225% in less than 3 months, the RPA bots were servicing 99% of total request volume.