Welcome to the Age of
CONNECTED AUTOMATION
Created in collaboration with SSON, the survey report
“Welcome to The Age of Connected Automation”
delves into how global enterprises can scale
their automation efforts.
Welcome to the Age of
CONNECTED AUTOMATION
Created in collaboration with SSON, the survey report “Welcome to The Age of Connected Automation” delves into how global enterprises can scale their automation efforts.
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Survey Report on
The Next Level of
Automation
Connects
Survey Report on The Next Level of Automation Connects
Bot-Human-Bot
Interaction
Together
Bot-Human-Bot Interaction Together
Unstructured Data,
Advanced AI Services,
ML Driven
Orchestration, and
Seamless
Unstructured Data, Advanced AI Services, ML Driven Orchestration, and Seamless
Bringing intelligence to automation program enables End-to-End (E-E) automation and opens new horizons in terms of the kinds of benefits pursued. The value of Intelligent Automation (IA) is moving to core company metrics like sales or Customer eXperience (CX) and IA is increasingly a part of larger transformation programs.
Thus, the ability to automate more of the end-to-end processes is a top priority for customers.
50% see the value of end-to-end automation tools to achieve meaningful process optimization
But most customers (53%) have 10 or less bots deployed, and few have more than 100 bots
What are the barriers organizations face in scaling automation?
Capabilities offered by existing automation platforms to power end-to-end automation
The need for an end-to-end automation strategy that connects People, Processes, and Data together
What is becoming clearer is that connected automation is a foundation for intelligent automation. Enterprises now realize the need for platform solutions that can seamlessly combine multiple capabilities. Below are some of the more common capabilities being connected together to extend the use-case and value of comprehensive automation solutions.
Process: Discovery, Complexity and Exception Paths
People: Voice and Human Machine Workflow
Human-Machine-Human Workflow
Data: Documents, Unstructured and Semi-structured Data
About the Survey Report
The survey report, “Welcome to The Age of Connected Automation” is created in collaboration with SSON. It emphasizes the need to truly connect automation and infuse it with intelligence, enabling scaling automation more broadly.
The survey revealed that intelligent automation across enterprises is increasingly becoming core to their business strategy.
Experience Connected Automation
Connect the gaps between people, processes & data to unlock enterprise-wide benefits.
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