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Process Mining in healthcare – 5 winning initiatives to enhance patients’ experiences

January 2, 2023


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The healthcare sector has witnessed an exponential surge in the implementation of automation, driven by advanced technologies and software. Consequently, the automation of various tasks, including appointment scheduling, medical record management, and diagnostic testing, has led to digital transformation of the healthcare industry. Thus, automation has proved to be a game-changer, enhancing accuracy and precision in surgical procedures and aiding clinical decision-making.

A report by Vantage Market Research suggests that the worldwide healthcare analytics market is anticipated to increase at a CAGR of USD 89 billion by 2028. However, integrating and interoperability of different systems and technologies, along with concerns associated with the impact of automation on improving healthcare services. This is where the role of process mining in healthcare comes into play.

Challenges faced by employees in the healthcare industry

The healthcare industry confronts several challenges that affect the employees. Out of the many concerns, the shortage of healthcare professionals is perhaps the most significant hiccup which is bothering the industry for a long time. Consequently, this dearth is frequently leading to burnout issues for the employees, thus affecting the quality of services offered to patients. The exhaustion can also result in high turnover rates (employees leaving the organization), which can be costly for businesses. Adding to the woes are the increased workloads and stress levels which lead to medical errors and severely impact the patient’s health and well-being.

Importance of improving healthcare process through advanced technologies

Improving healthcare processes through powerful technologies is crucial for delivering high-quality care, improving patient outcomes, and reducing costs. Machine Learning (ML), Artificial intelligence (AI), and robotics are increasingly used to improve healthcare processes, from diagnosis and treatment to patient monitoring and follow-up care.

One of the most significant benefits of powerful healthcare technologies is their ability to streamline processes and reduce administrative burdens. For example, digital record-keeping and automated billing systems can help reduce paperwork and reduce errors. At the same time, AI algorithms can analyze patients’ data to diagnose more accurately and recommend personalized treatment plans.

Advanced healthcare technologies also help to enhance patients’ safety by minimizing the risk of medical errors., while AI-powered systems can detect potential safety risks and provide real-time alerts to healthcare providers.

Hence, these solutions can easily transform the way healthcare is delivered, making it more efficient, effective, and patient-centric. As the healthcare industry progresses, embracing and integrating these technologies to improve patient processes and outcomes will be increasingly important.

Scaling automation opportunities in healthcare

There are numerous healthcare automation opportunities, including the administrative responsibilities from billing and coding to clinical decision-making and even surgery. To scale automation in healthcare, it is crucial to identify areas where automation can add the most value and develop a clear strategy for implementing and integrating automation technologies.

This involves ensuring interoperability and data sharing between different systems, investing in training and education for healthcare employees, and addressing any ethical and regulatory concerns related to automation.

Moreover, the collaboration between healthcare providers, technology companies, and regulatory bodies is essential to develop standards and protocols for scaling automation in healthcare.

For instance, a renowned hospital chain in the UK collaborated with EdgeVerve and leveraged the power of AssistEdge RPA to optimize one of its primary healthcare operations in real-time by automating the process and eliminating the manual efforts involved.

Check the leading hospital chain case study for more information.

What is process mining, and why is it important in healthcare?

Process mining is a data analysis technique to optimize business processes by identifying inefficiencies, bottlenecks, and variations. It provides several benefits, including improving patient care, reducing costs, and enhancing outcomes by analyzing patient data and clinical workflows. Process mining can also be utilized to detect areas for improvement in care delivery and improve patient flow.

Moreover, process mining enables healthcare organizations to gain insights into their processes and identify opportunities for improvement. As a result, healthcare providers can optimize patient care, reduce costs, and improve outcomes by analyzing process data such as patient records and clinical workflows. It can also be used to comply with regulatory requirements and maintain the quality and safety of patient care.

How does process mining in healthcare work?

An application of process mining in healthcare analyzes process data such as patient records, clinical workflows, and resource utilization to gain insights into how healthcare processes are performed. The process involves the following steps:

Hence, process mining in healthcare provides a data-driven approach to optimize healthcare processes, reduce costs, and enhance patient care.

Five winning initiatives for process mining in healthcare – Key opportunity areas

Patient flow optimization: Process mining can help healthcare organizations optimize the flow of patients through various care settings such as emergency departments, operating rooms, and outpatient clinics. The evaluation of patient data through process mining can aid in the identification of areas of patient flow that suffer from inefficiencies, roadblocks, and potential for enhancement.

Clinical pathway analysis: Clinical pathways are sequences of care that outline the best practices for managing a particular condition or disease. Process mining can help healthcare organizations analyze clinical pathways to identify areas for improvement, such as reducing the length of stay, decreasing readmission rates, and improving patient outcomes.

Supply chain optimization: Process mining can help healthcare organizations optimize their supply chain processes, such as inventory management, procurement, and distribution. Process mining can help identify inefficiencies and bottlenecks by analyzing supply chain data, reducing waste, and improving patient safety.

Billing and coding optimization: Process mining can help healthcare organizations optimize their billing and coding processes, increasing revenue, and reducing compliance risks. Process mining can help identify errors and inefficiencies by analyzing billing and coding data, improving accuracy, and lowering the risk of fraud and abuse.

Quality and safety improvement: Process mining can help healthcare organizations improve the quality and safety of their care processes. Thus, it is capable of detecting regularities and tendencies, pinpointing root causes, and developing targeted interventions to improve patient safety and reduce harm by analyzing data on adverse events, near misses, and other safety incidents.

Process mining offers healthcare organizations a wide range of opportunities to improve their processes, reduce costs, and enhance patient outcomes. By leveraging process mining tools and techniques, healthcare companies can gain deeper insights into their operations, make data-driven decisions, and drive continuous improvement.

Benefits of process mining for healthcare employees

Improved workflow efficiency: By analyzing process data, process mining can identify bottlenecks and inefficiencies in workflows, helping healthcare employees optimize their work and improve the efficiency of their tasks.

Reduced workload: Automation opportunities identified through process mining can help healthcare employees reduce their workload, enabling them to focus on more critical and value-added tasks.

Enhanced patient safety: Process mining can help healthcare employees identify areas for improvement in patient safety, cutting down the medical errors and adverse events.

Improved quality of care: By optimizing healthcare processes, process mining can help healthcare employees provide higher quality care, improving patient outcomes.

Data-driven decision-making: Process mining provides healthcare employees with data-driven insights into their workflows, thus enabling them to make more informed decisions and proactive steps to improve their performance.

Increased productivity: By automating recurring and time-consuming tasks, healthcare employees can increase productivity and save time for more critical tasks.

Thus, process mining can benefit healthcare employees by giving them with insights into their workflows, allowing them to optimize their work and boost patient care’s safety, quality, and efficiency. Hence, it becomes imperative for organizations to opt for ‘best-in-breed’ process mining and mapping solutions such as AssistEdge Discover.

AssistEdge Discover – Driving process intelligence

AssistEdge Discover is a process and task mining platform that aids organizations in their automation efforts by providing critical insights into the process intricacies required to build an efficient automation pattern. This solution enhances the ability to extract the full potential of automation while also expediting the process discovery process by reducing human effort in tasks such as identification and mapping.

Additionally, AssistEdge Discover leverages AI integration to maximize the benefits of automation, ensuring optimal outcomes for business processes. The solution’s transparency eliminates human bias, creating an efficient automation blueprint that boosts the automation success rate. Additionally, more competent exception handling reduces the likelihood of potential errors and pitfalls, increasing predictability.

Process mining – An evolutionary leap toward automation

Process mining can help healthcare providers boost patients’ experiences and optimize healthcare processes to deliver high-quality care services. It offers a visual representation of processes that can help identify incompetence by allowing providers to simplify mapping processes and improve the patient experience. In addition, by analyzing clinical pathway data, healthcare providers can ensure patients receive the best possible treatments. Thus, it will be suitable to acknowledge that process mining provides deep insights that enable data-driven decision-making, leading to continuous improvement in the healthcare industry.

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