One of the oldest communications company wanted to transform their customer experience and increase efficiency. The company had a large workforce across multiple locations catering to its global customer base across services and products. The use of multiple systems to service their customers hindered the delivery inefficient and made the organization’s evolution into a modern network provider difficult. Furthermore, searching for information on multiple systems during a customer conversation over chat or the phone meant that executive often had to multitask at speed resulting in inaccuracy.
Download our case study to know how the company implemented AssistEdge Engage and integrated all their systems. A single sign-on, automated launch and login for over 200 applications combined with customized and intuitive dashboards injected speed, intelligence, and accuracy into the service process. With AssistEdge Engage, the company was successfully able to reduce their AHT by 40% and increase the system log-on speed by 95%.
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