Purposeful Chatbots for the Enterprise

Leverage AI to better engage your customers and reduce the cost of customer support operations with conversational interfaces.

Intelligent chatbots can be used to provide on-demand access to enterprise knowledge for customers by interfacing with the enterprise knowledge repository and to automate actions through the conversational interface – voice or chat.

Features

Infosys Nia provides a framework for enterprises to rapidly create and deploy conversational interfaces in production. It understands natural language, responds accurately to user queries, and is easy to deploy on a wide variety of messaging platforms, mobile apps, wearable devices, smart speakers (such as Amazon Alexa, Google Home), and on web interfaces.

Conversation-Engine

Intelligent Conversation Engine

Maintain user session and context with multi-language support

Machine-Learning

Machine Learning

Actively learn from user interactions

botstudio

Bot Studio

Create, Monitor, Test, Manage and Deploy Bots

omni-channel

Omni Channel Support

Deploy through Social, Mobile, Web, Chat, or Smart Assistants

natural-language-processing

Natural Language Processing

Understand tone and sentiment of conversation

analytics-dashboard

Analytics Dashboard

Derive insights on bot performance

Integration

Integration with Enterprise Services

Integrate with enterprise applications and automation tools

live-agent

Live Agent Escalation

Seamlessly transfer to a human agent

Deployment

Flexible Deployment

On-premise and cloud-based hosting

Infosys Nia Chatbots Deliver Results

reduce-cost-operations

Reduce cost of...

improve-customer-satisfaction

Improve customer satisfaction

issue-resolution

Reduce issue resolution...

Customer Support

  • A large Telecom company greatly improved customer satisfaction and reduced costs with the deployment of a Chatbot built on Infosys Nia.

  • The Chatbot utilized Natural Language Processing techniques and resolved queries based on a predefined set of actions specified by the Telecom organization.

Customer Support
On-Demand Insights

On-Demand Insights

  • A leading Telecom company greatly improved customer satisfaction by deploying a Chatbot to automate responses to common user queries and automate customer service requests.

  • The Chatbot integrated with Infosys Nia Data to analyze customers historical data and deliver insights to the customer

Vendor Management

  • A large financial services company greatly improved vendor satisfaction and reduced cost by automating their first level vendor support with the deployment of a chatbot on their Vendor Management Portal.

  • The Chatbot integrated with the enterprise databases, utilized Natural Language Processing techniques to respond to vendor queries with accurate information.

Vendor Management
Supplier Management

Supplier Management

  • A large financial services company improved supplier satisfaction and reduced lead time for supplier onboarding with the deployment of a chatbot on their Supplier Management Portal.

  • The Chatbot integrated with the enterprise databases, applied Machine Learning and Natural Language Processing to provide onboarding assistance and automate responses to frequently asked questions with up to date information.

Use Case Videos

 

Awards

Best In Show Award
tmforum

Singapore