Nia Chatbot leverages AI to better engage customers and reduces the cost of customer support operations.
Leverage AI to better engage your customers and reduce the cost of customer support operations with conversational interfaces.
Intelligent chatbots can be used to provide on-demand access to enterprise knowledge for customers by interfacing with the enterprise knowledge repository and to automate actions through the conversational interface – voice or chat.
Infosys Nia provides a framework for enterprises to rapidly create and deploy conversational interfaces in production. It understands natural language, responds accurately to user queries, and is easy to deploy on a wide variety of messaging platforms, mobile apps, wearable devices, smart speakers (such as Amazon Alexa, Google Home), and on web interfaces.
Maintain user session and context with multi-language support
Actively learn from user interactions
Create, Monitor, Test, Manage and Deploy Bots
Deploy through Social, Mobile, Web, Chat, or Smart Assistants
Understand tone and sentiment of conversation
Derive insights on bot performance
Integrate with enterprise applications and automation tools
Seamlessly transfer to a human agent
On-premise and cloud-based hosting