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EdgeVerve Positioned as a Leader in Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® Assessment 2025
Published Date: October 09, 2025
EdgeVerve Systems Limited, a wholly owned subsidiary of Infosys, has been positioned as a Leader in the PEAK Matrix® assessment for Digital Interaction Intelligence (DII) Products in 2025 by Everest Group, a leading global research firm. This recognition highlights the strength of its generative and agentic AI-powered solution for process discovery and intelligence, EdgeVerve Digital Observer.
EdgeVerve’s Digital Observer is a part of EdgeVerve AI Next, a unified platform that empowers enterprises to harness AI across their ecosystem. It captures user activity across complex digital ecosystems and transforms it into actionable insight through process mapping, conformance analysis, and automation recommendations.
EdgeVerve was recognized for its robust capabilities in intelligent automation. Key strengths highlighted in the report are:
- EdgeVerve AI Next, which uses smart data capture techniques through Document Object Model (DOM) and Component Object Model (COM) instrumentation, helps uncover hidden task flows and improve operational efficiency leveraging AI.
- By using machine learning, EdgeVerve provides deep task intelligence. This enables organizations to automate tasks selectively based on their complexity and overall impact on business outcomes.
- EdgeVerve AI Next includes multi-modal GenAI copilots that understand context across various communication formats – chat, voice, video, and email. It also integrates smoothly with key enterprise systems like Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Robotic Process Automation (RPA), and Security Information and Event Management (SIEM), ensuring real-time interoperability.
- EdgeVerve delivers rich behavioural insights through customizable KPIs and interactive dashboards. These insights are protected by enterprise-grade security measures aligned with ISO27701 standard for privacy information management.
For more details on EdgeVerve’s capabilities and the full report, please refer to Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® Assessment 2025.